Store Manager

Scooter's Coffee; O’Fallon (MO); On-site; USD 42,000 - 65,000; Full time

Job summary

Scooter’s Coffee in O’Fallon, MO is seeking an Amazing Store Manager to lead a team of baristas, uphold our core values, and deliver the brand’s exceptional customer experience. You will direct workflow, hire and train staff, grow sales, and manage overall store operations with integrity and compassion.

Join a growing family that values teamwork, fast service, and quality beverages. This role emphasizes leadership, training, coaching, and ensuring adherence to brand standards in a fast-paced

Qualifications

• Lead and develop a team while following franchise regulations.
• Drive sales growth and ensure efficient store operations.
• Maintain brand beverage quality and customer service standards.

Responsibilities

• Direct workflow and staffing to meet store goals.
• Hire, train, and develop team members.
• Manage cash handling and POS procedures accurately.
• Ensure health, safety, and sanitation guidelines are followed.
• Open/close procedures and maintain reliable store operations.

Skills

Leadership

Customer service

Administrative

Organizational

Training

Conflict resolution

Cash handling

Team leadership

Tools

POS system

Job description

Are you Amazing? We want YOU!

Scooter’s Coffee in O’Fallon (South Main Street) is looking for an Amazing Store Manager to lead a team of baristas to be Amazing and uphold our core values of Integrity, Love, Humility and Courage.

DESCRIPTION

The Store Manager is responsible for directing an efficient workflow, hiring and training team members, growing sales and overall operations. This position serves as a role model of barista responsibilities.

We are looking for a candidate to develop and cross train in every aspect of:

• Leadership - The ability to positively lead and develop a team while following all franchise regulations.
• Customer Service - The ability to build sales and develop loyal relationships with customers by providing outstanding products and amazing service in a fast, friendly, efficient manner.
• Administrative - The ability to efficiently staff and stock a store while meeting all deadlines and operating within payroll and inventory budgets.
• Organizational - The ability to maintain a clean, organized work environment both inside and outside the store.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooter’s “Amazing” customer service experience
• Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush
• Train and develop team members
• Develop effective working relationships with team members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance
• Proactively seek opportunities to increase sales and community engagement
• Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner
• Ensure team members follow all health, safety, and sanitation guidelines
• Serve as a keyholder, following all opening and closing procedures.
• Demonstrate punctuality, dependability, and adaptability
• Ability to resolve conflict and lead with compassion

QUALIFICATIONS

• Passion for people
• Competitive drive
• Coachable and goal-oriented
• Self motivated
• Willingness to master brand recipes and techniques
• Energetic, fast-paced, flexible work style
• Ability to lead and coach in a team environment
• Ability to teach others and communicate effectively
• Strong problem-solving skills and attention to detail
• Desire to take on a leadership role in a growing company

Join us as a Store Manager where your leadership will make a real impact! We’re committed to supporting your professional growth through comprehensive training & development opportunities. This role is perfect for someone eager to lead a vibrant retail environment while delivering Amazing service that keeps customers coming back.

Since 1998, Scooter's Coffee has been on a mission to serve up an amazing experience, one cup and one smile at a time. What started as a single drive-thru coffeehouse in Bellevue, Nebraska has grown into a nationwide brand built on hand-tamped espresso, scratch-made pastries, and a promise we take seriously: Amazing People, Amazing Drinks... Amazingly Fast.
Here in Missouri, we're bringing that same promise to our community, and it starts with the people behind the counter. We're looking for teammates who lead with kindness, take pride in doing things right, and want to be part of something bigger than a shift. If you're ready to make someone's day better one drink at a time, we'd love to have you on our team.