Store Manager

PLS; New York (NY); On-site; USD 66,300 - 73,100; Full time

Benefits offered by this job

Medical coverage

401(k) plan

Opportunities for advancement

Bonus program

Job summary

PLS is seeking a Store Manager in Staten Island, NY to lead a team that ensures outstanding customer service and meets financial goals. Responsibilities include recruiting and training staff, maintaining high customer service standards, and analyzing sales data.

The ideal candidate will have at least two years of management experience and demonstrate strong communication and leadership skills. Benefits include medical, dental coverage, a 401(k) plan, and opportunities for advancement.

Qualifications

• Minimum of two years of management experience in hospitality, retail, or restaurant industries.
• Ability to develop positive relationships with customers and colleagues.
• Strong desire to exceed corporate initiatives.

Responsibilities

• Maintain exemplary customer service within the store.
• Establish a strong customer service culture.
• Recruit, develop, and motivate team members.
• Analyze financial statements to maximize sales.

Skills

Customer engagement

Leadership

Communication skills

Team motivation

Job description

Location: 954 Jewett Ave., Staten Island, NY 10314

Position Overview

Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives and financial goals, and follows company policies and procedures. They also ensure the team is properly motivated, trained, and ready to fill open positions.

Job Responsibilities

• Maintaining exemplary customer service within the store and building relationships with customers to encourage repeat business
• Establishing a strong customer service culture
• Implementing strategies to help meet store goals and objectives
• Recruiting, developing, and motivating team members who exceed customer expectations
• Ensuring compliance with federal, state, and local regulations
• Analyzing financial statements and trends to increase and maximize sales
• Supervising transaction processing, maintenance of cash drawers, and cash handling procedures
• Coaching and developing the team per career development plans set by the District Manager
• Marketing within the community to increase market share and store revenues
• Resolving customer complaints
• Controlling labor hours, cash, and store audits
• Reviewing all Operations Bulletins, news communications, and training to ensure the team understands current policies, procedures, and changes
• Helping maintain a neat and clean store environment
• Other duties as assigned

Job Requirements

• Minimum of two years of management experience in hospitality, financial services, retail, or restaurant industries
• Ability to engage with customers
• Ability to develop positive relationships with customers and colleagues
• Strong desire to exceed corporate initiatives and inspire excellence in a team
• Excellent verbal and written communication and presentation skills
• High‑energy, collaborative leadership experience
• Professional appearance and demeanor
• Honesty and integrity
• English fluency required; English/Spanish bilingual a plus

Working Conditions and Physical Requirements

• Must be able to stand for extended periods
• Must be able to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
• Must manage several projects simultaneously and handle frequent interruptions to meet customer needs
• English fluency required; English/Spanish bilingual a plus

Benefits

Medical, dental, and vision coverage; 401(k) plan; vacation; opportunities for advancement; ongoing training. Other benefits include a bonus program.

Pay

$66,300 - $73,100 USD (New York Pay Band)

Core Values

Communication; Customer Focus; Integrity and Trust; Teamwork; Results.

Equal Employment Opportunity

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug‑free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation, please notify our Recruiting team at [e-mail].