Assistant Store Manager

PLS; New York (NY); On-site; USD 28,240 - 30,996; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS in New York, NY is seeking an Assistant Store Manager to ensure outstanding customer service and operational efficiency. This role involves leadership responsibilities and direct interaction with customers, ensuring compliance with company policies and procedures.

Ideal candidates will have management experience in retail or hospitality and a strong desire to inspire excellence within the team. The position offers benefits including medical coverage, a 401(k) plan, and opportunities for advancement.

Qualifications

• Minimum of one year of management experience in retail or hospitality.
• Ability to engage with customers and develop positive relationships.
• Fluency in English required; bilingual in English/Spanish is a plus.

Responsibilities

• Maintain exemplary customer service within the store.
• Assist Store Manager in day-to-day operations and in managing staff.
• Analyze financial statements to enhance sales.

Skills

Customer engagement

Relationship building

Communication skills

Integrity

Team leadership

Job description

This job is located at 168 Nagle Ave., New York, NY 10040.

Position Overview

Assistant Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives and financial goals, and follows company policies and procedures. The Assistant Manager performs all the duties of a Customer Service Representative plus assists the Store Manager in the store's day-to-day operations, and in the absence of the Store Manager, is responsible for directing the activities of all team members.

Job Responsibilities

• Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again
• Establishing a strong customer service culture within the store
• Assisting the Store Manager in implementing strategies to help meet store goals and objectives
• Assisting the Store Manager with recruiting, developing, and motivating store team members who exceed internal and external customer expectations
• Ensuring compliance with federal, state, and local regulations
• Performing the responsibilities of a Customer Service Representative and supervising CSR activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
• Analyzing financial statements and trends to increase and maximize sales
• Marketing within the community to increase market share and store revenues
• Resolving customer complaints for increased customer satisfaction
• Assisting the Store Manager with managing schedule, cash, and store audits
• Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes.
• Helping to maintain a neat and clean store environment for our customers and team members
• Other duties as assigned

Job Requirements

• A minimum of one year of management experience in industries such as hospitality, financial services, retail, and restaurant
• Ability, willingness, and confidence to engage with customers
• Ability to develop positive relationships with customers
• Strong desire to exceed company initiatives and inspire excellence in a team
• Excellent communication and presentation skills
• Professional appearance and demeanor
• Must be honest and have integrity
• Able to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• English/Spanish bilingual is a plus

Working Conditions and Physical Requirements

• Must be able to stand for extended periods
• Must be able to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
• Must manage several tasks at one time and handle frequent interruptions to meet the needs and requests of customers

Benefits

• Medical, dental, and vision coverage
• 401(k) plan
• Vacation
• Opportunities for advancement
• Ongoing training

Core Values

• Communication
• Customer Focus
• Integrity and Trust
• Teamwork
• Results

Equal Employment Opportunity

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

PLS is a drug‑free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify our Human Resources team.

For jobs located in the City of Los Angeles, qualified applicants with criminal histories will be considered for employment under the Fair Chance Initiative for Hiring Ordinance.

Pay Band

$20.50 - $22.50 USD