Full-Time Assistant Store Manager - Staten Island Mall - Staten Island, NY

Daily Thread; Richmond (VA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical, vision and dental benefits

PTO and Sick Day allowance

Monthly bonus incentives

401(k) and pre-tax commuter benefits

Employee discounts

Job summary

Daily Thread in Richmond, VA seeks an Assistant Store Manager to drive sales and create a delightful customer experience on the retail floor. You will partner with the Store Manager to execute store strategies, oversee opening/closing, inventory, and merchandising while mentoring teammates to meet store objectives.

The role emphasizes a strong sales focus, leadership presence, and effective use of POS and CRM systems. 32–40 hours per week with opportunities to grow within the team.

Qualifications

• Experience leading a retail team and driving sales targets.
• Strong customer service focus with ability to coach staff.
• Proficiency with POS systems and basic software tools.

Responsibilities

• Exceed personal and store sales goals and develop sales skills of the team.
• Devise and execute sales strategies to maximize revenue and KPIs.
• Capture client information (phone, email, address) and maintain CRM records.
• Identify customer needs and address objections with effective solutions.
• Demonstrate store product knowledge, pricing, floor and stockroom layouts.
• Maintain housekeeping and visual merchandising standards; use POS and inventory tools.
• Follow loss prevention policies and store procedures.
• Assist Store Manager in coaching and mentoring employees.
• Participate in recruiting and onboarding of new staff.

Skills

Retail leadership

Sales coaching

Customer service

POS proficiency

Tools

POS systems

CRM systems

Inventory mgmt tools

MS Word/Excel

Job description

The Assistant Store Manager plays a pivotal role in driving sales and fostering a delightful customer experience within our retail stores. This individual will contribute to the formulation of a robust store strategy, aligning the team with our corporate values and mission. In addition to overseeing operational tasks such as opening/closing procedures, inventory management, and visual merchandising, the ASM will serve as a key collaborator in accomplishing store objectives and nurturing team development. The ASM is expected to exemplify effective sales techniques, leading by example across all facets of the role. This role will be expected to work 32-40 hours per week, as business needs change.

Responsibilities

• Exceed personal and store sales goals, setting a benchmark for the team and facilitating the development of sales skills among team members.
• Devise and implement sales strategies to optimize revenue, ensuring an outstanding customer experience and upholding key performance indicators.
• Capture and manage client information comprehensively, including phone numbers, email addresses, and physical addresses.
• Demonstrate adept problem-solving skills by quickly identifying customer needs and addressing objections, if raised.
• Showcase a thorough understanding of store merchandise, pricing models, and familiarity with the sales floor and stockroom layout.
• Ensure the store maintains high standards of housekeeping and visual merchandising. Utilize proficiency in various computer systems and applications, including POS, CRM systems, and inventory management tools.
• Enforce the store's inventory security measures by adhering to the company’s loss prevention program.
• Adhere to all operational policies and procedures outlined by the store.
• Assist the Store Manager in coaching and mentoring employees to enhance their individual and team performance.
• Collaborate with the Store Manager in the recruitment and interviewing process for new employees, ensuring a seamless onboarding experience.

• Prior retail management experience, ideally with 1+ years in Assistant Manager responsibilities.

• A results-oriented individual with a strong sales focus, capable of leading and coaching team members towards success.
• Possess a positive, high-energy, friendly, and engaging personality; willingness to initiate customer interactions and guide them through the store.
• Strong verbal and written communication skills, enabling effective interactions with customers and corporate partners.
• Proficient with technology, including the ability to operate retail POS systems, Microsoft Word, Excel, email, etc.
• Ability to lift, carry, or move objects weighing up to 40 pounds when merchandising the sales floor and comfortable using ladders or stairs.
• Demonstrated proficiency in coaching and mentoring employees, fostering a collaborative and growth-oriented team environment.
• Ability to lift, carry, or move objects weighing up to 40 pounds when merchandising the sales floor and comfortable using ladders or stairs. Demonstrated proficiency in coaching and mentoring employees, fostering a collaborative and growth-oriented team environment.

• Comprehensive medical, vision, and dental benefits.
• Generous Paid Time Off (PTO) for personal and vacation days.
• Sick Day allowance for unforeseen health needs.
• Pay range: $21.00-22.00 p/h
• Attractive Discounts on products.
• Employee Wellness programs to promote a healthy work-life balance.
• Monthly Bonus incentives to recognize and reward outstanding performance.
• Access to 401(K) retirement plans, Flexible Spending Accounts (FSA), and Pre-Tax commuter benefits.