Store Manager

Nonn's Flooring LLC; New Berlin (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

Paid Holidays and Time Off

401(k) Plan with company matching

Job summary

Nonn’s Flooring LLC is seeking a Store Manager to lead the retail/builder single-family division in flooring and interior finishes. You’ll report to the President and empower staff, keep the showroom pristine, and supervise warehouse and facility needs. Typical hours are Monday–Friday, with occasional Saturdays or evenings as needed.

The role emphasizes staff development, exemplary customer service, safety leadership, and collaboration with department heads to meet sales goals and margin targets.

Qualifications

• 5+ years of customer service experience in retail, preferably home goods or large-ticket items.
• 3+ years of work experience leading teams.
• Proficient with Microsoft Office applications daily.
• Experience using a CRM application.
• Ability to lift up to 20 pounds regularly and safely.
• Clear English communication for training and updates.
• Strong math skills for bids, measurements, and basic financials.

Responsibilities

• Ensure customers receive exemplary service throughout the sales process.
• Lead and train sales staff to resolve customer service issues at frontline levels.
• Maintain a clean, safe, and organized showroom and storefront.
• Coordinate product pricing and keep showroom stock up-to-date.
• Organize staff training and coordinate external vendor-led courses.
• Review sales performance and discuss accounts receivable with staff.
• Support negotiations and back-up sales tasks as needed.

Skills

Customer service

Team leadership

English communication

Math skills

Safety awareness

Education

Associate or bachelor’s degree in interior design

Tools

Microsoft Office

CRM application

Job description

COMPANY OVERVIEW

Artisan Design Group (ADG), a Lowe's company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end-to-end design, procurement, and installation services for flooring, cabinets, countertops, and a growing portfolio of interior products.

Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe's Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources, and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service, and local expertise that make their teams valued partners nationwide.

About the Role

Nonn’s is looking for a Store Manager to lead our retail/builder single-family home division in the flooring and construction interior finishes industry. This position reports directly to our company’s President. An ideal leader for this role possesses these talents: the ability to empower their staff and help them be successful, keep the showroom looking pristine for our customers, and managing all other aspects of the store including warehouse, the building exterior, and/or other facilities. This management role typically works a Monday to Friday full-time schedule during store hours but may require occasional Saturdays or evenings to cover staff schedules.

What You'll Do

• Ensure customers are treated with exemplary service throughout the entire sales process.
• Through ongoing training, empower sales staff to handle customer service issues at front line levels.
• Handle customer service situations with prompt and efficient procedures.
• Maintain a clean and organized retail showroom as well as a safe and inviting store front.
• Update product pricing on sales floor as required and keep showroom products up-to-date and cutting edge.
• Routinely set up product knowledge training for the entire staff and coordinate outside vendor-assisted training courses.
• Organize one-on-one training sessions as required.
• Coordinate internal training with various department heads.
• Encourage sales staff onsite installation visits and measures.
• Review sales and gross margin reports and goals with individual salespeople.
• Monitor, review and discuss customer accounts receivable statuses with salespeople.
• Backup to sales staff to help customers, take payments, enter orders, make install packets.
• Follow and enforce all safety policies and procedures; initiate and lead safety meetings.
• Perform other duties as assigned.

Supervisory Responsibilities

• This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Supervise retail/builder sales department associates.
• Set goals for performance and deadlines in ways that align with company’s plans and vision.
• Organize workflow and ensure that employees understand their duties or delegated tasks.
• Provide timely mentoring, performance coaching, and discipline as needed to ensure employee engagement and job success.
• Hire any vacant positions within the department and provide new hire orientation and training.

Requirements

Education

• Associate or bachelor’s degree in interior design preferred.

Experience

• 5+ years of customer service experience in the retail industry, preferably in home goods or large-ticket items.
• 3+ years of work experience leading teams.
• Previous work experience using Microsoft Office applications as a daily requirement.
• Previous work experience using a CRM application.
• Required Knowledge, Skills & Abilities
• Ability to lift up to 20 pounds without restriction and on a regular basis.
• Ability to communicate in English both verbally and in writing for training and project updates and to independently handle external and internal requests.
• Math skills acquired through high school diploma or equivalent to understand bids and measurements, calculate fractions and percentages, convert square feet and square yards, and understand basic financial transactions.

What Success Looks Like in This Role

• Success means developing employees, delivering excellent customer service, supporting sales goals, and maintaining a safe, organized, and efficient store environment.
• Employee development and accountability
• Customer service and problem-solving
• Sales performance and business awareness
• Teamwork and communication
• Organization and attention to detail
• Commitment to safety

Where You'll Work

• General working conditions
• May have to meet tight deadlines
• Showroom environment
• Monday to Friday schedule during store hours but may require occasional Saturdays or evenings to cover staff schedules.

Physical Requirements

• Ability to sit at computer monitor for extended periods throughout the day.
• Must possess the ability to stand for extended periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 20 pounds; to see well enough to discern differences in quality of documents and files.

Our Benefits

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Disability Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

Equal Employment Opportunity

ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Accommodation Statement

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email [e-mail]. Please do not use this email address for any other questions. Only inquiries regarding accommodation will be addressed.