Store Manager

H&M; Monroeville (Allegheny County); On-site; USD 59,000 - 70,000; Full time

Job summary

Join a leading global retailer as a Store Manager, responsible for delivering an exceptional customer experience and leading a diverse team. You'll analyze sales data, optimize store performance, and foster an inclusive culture. Enjoy benefits like employee discounts and comprehensive wellbeing support while growing your career in a dynamic environment.

Benefits

Employee Discount

Health Coverage

Wellness Programs

Retirement Plans

Paid Leave

Community Service Days

Qualifications

• Strong leadership skills and responsibility-driven approach.
• Experience in leadership roles and retail management.

Responsibilities

• Ensure total OMNI customer experience and high visual standards.
• Analyze sales data and create plans to optimize performance.
• Manage talent and conduct performance evaluations.

Skills

Leadership

Communication

Team Coaching

Education

Retail Management Experience

Job description

1 day ago Be among the first 25 applicants

About the Role

Job Description

About the Role

As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial standards according to the store format location and global & regional strategies. You will lead the full store team to excel, creating an inclusive culture that promotes collaboration and entrepreneurial spirit. You’ll analyze sales data, follow up on results, and create plans to optimize performance and profits.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

Customer Sales & Profit

• Ensure the total OMNI customer experience, visual and commercial standards, aligned with guidelines and strategies
• Represent the brand positively during customer interactions
• Set, analyze, and follow up on sales & budget goals; create plans to meet targets
• Provide excellent personal customer service, guiding customers through fashion stories and actively selling products
• Promote the Customer Loyalty App and in-store sustainability initiatives
• Manage scheduling to align with sales budgets and activities
• Ensure routines in fitting rooms and checkout are followed, including transactions, returns, and exchanges
• Identify commercial opportunities, maintain competitor awareness, and act on insights
• Oversee store maintenance cost-effectively
• Handle administrative routines for people and operations accurately

Fashion & Trend Awareness

• Stay updated with fashion trends, styles, brands, competitors, and influencers
• Ensure team provides product and fashion knowledge during customer interactions
• Understand the local market, customers, and fashion trends

Team & Development

• Manage talent and performance, including recruiting, onboarding, and development
• Conduct performance evaluations and succession planning
• Share knowledge and skills with the team
• Collaborate with area and store leadership, including VMs
• Maintain excellent communication and professionalism
• Plan and schedule team activities
• Communicate regularly to motivate and inform staff
• Ensure procedures, routines, security, and legal compliance
• Participate in onboarding, training, and development programs

Retail Operations & Visual Execution

• Maintain a clean, tidy sales floor and back of house
• Ensure high-quality visual and product presentation
• Maintain stock levels and provide input on allocation
• Support daily store routines including opening and closing
• Manage the full garment cycle and fitting room routines according to standards
• Utilize in-store tech tools effectively
• Maintain consistent pricing signage and store standards
• Keep BOH areas organized and informative

Qualifications

Who You Are

• Strong leadership skills with a responsibility-driven approach
• Effective in team coaching and development, ambitious, and a good communicator
• Experience in leadership roles, retail management, and operations
• Collaborative team player

Why You’ll Love Working at H&M

• Valuing diversity and inclusion
• Access to community groups and networking opportunities
• Inclusive culture encouraging authenticity
• Global talent community with growth opportunities
• Comprehensive wellbeing benefits
• Employee discount on multiple brands

Additional Information

Expected base salary range: $59,505 - $69,323 annually.
EEOC Code: OFM
Pay Status: Salary, Non-Exempt (Exempt for Top Volume locations)

This posting highlights key responsibilities and may include additional duties. Compensation may vary based on qualifications and location.

We support reasonable accommodations for applicants with disabilities. Contact us at https://hm.ethicspoint.com.

Benefits include staff discounts, health coverage, wellness programs, retirement plans, paid leave, and community service days. Local perks may vary.

H&M is committed to diversity and inclusion, fostering a workplace that values varied backgrounds and experiences. We aim for a fair recruitment process, avoiding cover letters to reduce bias.

Our purpose is to liberate fashion for the many, encouraging self-expression and continuous learning. We seek colleagues who share our values and commitment to inclusion.