Store Manager

H&M; Monroeville (Allegheny County); On-site; USD 59,000 - 70,000; Full time

Job summary

A leading company is seeking a Store Manager to oversee the customer experience and team performance in a dynamic retail environment. The role requires strong leadership and operational skills to drive sales and maintain high standards. You will manage a diverse team, analyze sales data, and implement strategies for continuous improvement while fostering an inclusive culture.

Benefits

Health Coverage

Wellness Programs

Retirement Plans

Employee Discounts

Qualifications

• Strong leadership skills and responsibility-taking.
• Relevant experience in retail leadership and operations.

Responsibilities

• Manage total OMNI customer experience and sales goals.
• Lead the store team and ensure high visual standards.
• Handle administrative routines for people and operations.

Skills

Leadership

Team Coaching

Retail Operations

Job description

Company Description

Job Description

About the Role

As a Store Manager, you'll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial standards according to the store format, location, and global & regional strategies. You will lead the full store team to excel, creating an inclusive culture that promotes collaboration and entrepreneurial spirit. You will analyze sales data, follow up on performance, and create plans to optimize results and profits.

A Day in the Life

Working at H&M means no two days are ever the same. A typical day includes responsibilities such as:

• Managing the total OMNI customer experience, ensuring visual and commercial presentation according to guidelines
• Representing the brand positively during all customer interactions
• Establishing, analyzing, and following up on sales and budget goals, creating plans to optimize results
• Providing personal customer service and guiding customers through fashion stories
• Promoting our Customer Loyalty App and sustainability initiatives
• Scheduling staff in line with sales budgets and activities
• Ensuring proper routines in fitting rooms and checkout processes
• Identifying commercial opportunities and maintaining competitor awareness
• Managing store maintenance cost-effectively
• Handling administrative routines for people and operations

Fashion & Trend Awareness

• Staying updated on fashion trends, styles, brands, competitors, and influencers
• Ensuring your team provides product and fashion knowledge during customer interactions
• Understanding the local area, customers, competition, and fashion trends

Team & Development

• Talent and performance management, including recruiting, onboarding, and development
• Conducting performance evaluations and succession planning
• Sharing knowledge and skills with your team
• Collaborating with the area and store leadership teams
• Ensuring effective communication and team scheduling
• Participating in onboarding, training, and development programs

Retail Operations & Visual Execution

• Maintaining a clean and tidy store environment
• Ensuring high-quality visual and product presentation
• Managing stock levels and providing input on allocation
• Supporting daily opening and closing routines
• Managing the full garment cycle and fitting room routines
• Utilizing in-store tech services and tools effectively
• Maintaining price signs and in-store signage according to guidelines

Qualifications

• Strong leadership skills and responsibility-taking
• Effective team coaching and development abilities
• Relevant experience in retail leadership and operations
• Experience working closely with teams

Why You'll Love Working at H&M

• Valuing diversity and inclusion
• Being part of a values-driven organization with a rich history
• Access to community and networking groups
• Encouragement to be authentic at work
• Opportunities for career growth within a global community
• Comprehensive benefits including health, wellness, retirement, and paid leave
• Employee discounts across brands

Additional Information

Compensation: expected base salary range is $59,505 - $69,323 annually.

EEOC Code: OFM. Pay status: Salary, Non-Exempt (Exempt for Top Volume locations).

This posting highlights key responsibilities and requirements; additional duties may be assigned. Compensation may vary depending on qualifications and location.

We are committed to providing accommodations for applicants with disabilities. Contact us at https://hm.ethicspoint.com for assistance.

Benefits

At H&M, employees enjoy extensive benefits including staff discounts, health coverage, wellness programs, retirement plans, and more. Additional local perks may apply.

Inclusion & Diversity

H&M Group fosters inclusive, diverse, and equitable workplaces. We consider all diversity dimensions in our recruitment process and aim for a fair, unbiased application process.

Company Description

Our purpose is to liberate fashion for the many, encouraging self-expression. We promote a culture of inclusion and belonging, welcoming colleagues who share our values.

Watch our video to learn more: https://youtu.be/niHe1NQ5-rw