Store Manager

Default Brand; Memphis (TN); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Employee discount 10%–30%

Life and disability insurance

Flexible Spending Account

401(k)

Paid time off

Job summary

Ashley Furniture Stores in Memphis, TN seeks a Store Manager to lead day-to-day retail operations, drive sales performance, and deliver exceptional customer service. You will manage budgets, staff scheduling, and performance evaluations while coordinating with visual and guest-experience teams to ensure operational excellence.

Ideal candidates have 4+ years of supervisory retail experience, strong leadership, and a proven ability to meet KPIs, handle guest concerns, and interview qualified

Qualifications

• High school diploma required.
• 2+ years of experience working in the retail industry.
• 4+ years of supervisory experience in a retail environment.
• Demonstrated ability to motivate employees to achieve sales KPIs.
• Ability to handle guest concerns in a timely and professional manner.
• Ability to interview and select qualified staff.

Responsibilities

• Oversee all sales KPIs, including volume, margin, closing ratio, sales per guest, bedding, and protection.
• Handle customer-related issues escalated above the Guest Experience Manager or Lead.
• Provide exceptional leadership and timely, effective communication to the sales, guest experience, and visual teams.
• Coach associates to build individual and team success in a professional manner.
• Audit employee performance and administer performance evaluations for assigned staff as needed.
• Maintain budgeted administrative costs, including wages and supplies.
• Ensure procedures and assigned tasks are completed accurately and on time.
• Complete required reports and functions in a timely manner.
• Maintain proper staffing levels for each job code in accordance with company-set budget levels.
• Prepare and administer performance evaluations for assigned staff.
• Coordinate and execute daily, weekly, and monthly staff meetings.
• Partner with the Visual Presentation Manager regarding product placement.
• Communicate policy and other company information to staff members.
• Perform other duties as assigned.

Skills

Leadership

Sales KPI management

Customer service

Communication

Staff development

Performance evaluations

Hiring & interviewing

Education

High school diploma

Job description

The Store Manager is responsible for the day-to-day operations of the retail store and provides leadership to ensure strong sales performance, exceptional customer service, associate development, and operational excellence.

Responsibilities

• Oversee all sales KPIs, including volume, margin, closing ratio, sales per guest, bedding, and protection.
• Handle customer-related issues escalated above the Guest Experience Manager or Lead.
• Provide exceptional leadership and timely, effective communication to the sales, guest experience, and visual teams.
• Coach associates to build individual and team success in a professional manner.
• Audit employee performance and administer performance evaluations for assigned staff as needed.
• Maintain budgeted administrative costs, including wages and supplies.
• Ensure procedures and assigned tasks are completed accurately and on time.
• Complete required reports and functions in a timely manner.
• Maintain proper staffing levels for each job code in accordance with company-set budget levels.
• Prepare and administer performance evaluations for assigned staff.
• Coordinate and execute daily, weekly, and monthly staff meetings.
• Partner with the Visual Presentation Manager regarding product placement.
• Communicate policy and other company information to staff members.
• Perform other duties as assigned.

Requirements & Qualifications

• High school diploma required.
• 2+ years of experience working in the retail industry.
• 4+ years of supervisory experience in a retail environment.
• Demonstrated ability to motivate employees to achieve sales KPIs.
• Ability to handle guest concerns in a timely and professional manner.
• Ability to interview and select qualified staff.

When eligible, team members may participate in a comprehensive benefits program that includes:

• Health, dental, and vision insurance
• Employee discount of 10%–30%
• Life and disability insurance
• Flexible Spending Account
• 401(k)
• Paid time off

About Ashley

For over 75 years, Ashley Furniture has been a leader in home furnishings, transforming homes worldwide. As our customer base continues to grow, we are expanding our reach by opening additional stores to meet increasing demand. Our commitment to quality, style, affordability, and exceptional service has helped establish Ashley as a trusted and recognized brand worldwide.

Ashley values diversity and is proud to be an equal opportunity employer. Employment decisions are based on an individual’s skills, qualifications, merit, and business needs.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.