Store Manager

Ashley Furniture Industries, LLC; Santa Fe (NM); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Employee discount 10% - 30%

Life/Disability Insurance

Flex Spending Account

401K

Paid Time Off

Job summary

Ashley Furniture Industries, LLC stores are seeking a Store Manager to lead daily operations, drive sales, and ensure outstanding guest experiences. You will oversee KPIs, manage staff, and coordinate with visual merchandising to optimize product placement.

The role emphasizes coaching, budget adherence, reporting, and timely communication across departments to maintain store performance and customer satisfaction.

Qualifications

• High School Diploma required.
• 2+ years working in the retail industry.
• 4+ years supervising in a retail industry.
• Motivate employees to achieve sales KPIs.
• Handle guest concerns in a timely manner.
• Interview and staff a retail location.

Responsibilities

• Oversee all sales KPIs including volume, margin, closing ratio, sales per guest.
• Handle customer-related issues escalated above the Guest Experience Manager or Lead.
• Provide leadership with timely and effective communication to sales, guest experience, and visual teams.
• Coach staff to build individual and team success.
• Audit staff performance and prepare evaluations as needed.
• Maintain budgeted administrative costs including wages and supplies.
• Ensure documentation of procedures and tasks completed.
• Complete various report functions in a timely manner.
• Maintain staffing levels for each job code within budget.
• Prepare and administer performance evaluations for assigned staff.
• Coordinate and conduct daily, weekly, and monthly staff meetings.
• Work with Visual Presentation Manager on product placement.
• Report changes in policy to staff.
• Other duties as assigned.

Skills

Motivate staff

Retail sales

Customer service

Interview & hire staff

Education

High School Diploma

Job description

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.

Summary

The Store Manager is responsible for the day-to-day operations of the retail store.

Responsibilities

• Oversee all sales KPI’s including but not limited to; volume, margin, closing ratio, sales per guest, bedding and protection.
• Handle all customer-related issues escalated above the Guest Experience Manager or Lead.
• Provide exceptional leadership with timely and effective communication to the sales, guest experience, and visual teams.
• Coach members of the staff to build individual and team success in a professional manner.
• Audit the performance of employees in preparation to administer performance evaluations for assigned staff as needed.
• Maintain budgeted administrative costs including wages and supplies.
• Ensure complete and adequate documentation of procedures and tasks completed.
• Complete various report functions in a timely manner.
• Maintain proper staffing levels for each job code in accordance with company set budget levels.
• Prepare and administer performance evaluations for assigned staff.
• Coordinate and execute daily, weekly, and monthly staff meetings.
• Work with the Visual Presentation Manager regarding product placement.
• Report changes in policy and other information to staff members.
• Other duties as assigned.

Requirements & Qualifications

• High School Diploma required
• 2 + years working in the retail industry
• 4 + years supervising in a retail industry
• Ability to motivate employees to achieve sales KPI’s
• Ability to handle guest concerns in a timely manner
• Ability to interview and staff retail location

What’s In It For You

When you join us, you are eligible to participate in our comprehensive benefits programs, which include:

• Health, dental benefits, and vision insurance
• Employee Discount from 10% - 30%
• Life/Disability Insurance
• Flex Spending Account
• 401K
• Paid Time Off

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business needs.

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:Corporate Social Responsibility