Store Manager

Default Brand; Defiance (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Employee discount 10%–30%

Life/Disability Insurance

401K

Job summary

Ashley Furniture is seeking a Store Manager to oversee daily retail store operations and drive sales performance. You will lead the sales, guest experience, and visual teams, coaching staff to achieve targets while managing budgets and staffing levels.

The ideal candidate has 4+ years of supervisory retail experience and a strong track record in customer relations and team development. This full-time role is based at a retail location and offers comprehensive benefits.

Qualifications

• Demonstrated ability to lead a retail team to meet sales targets.
• Strong communication and coaching skills for staff.
• Proven track record in customer issue resolution and escalation handling.
• Experience recruiting and staffing retail locations.

Responsibilities

• Oversee day-to-day store operations and drive sales KPI’s.
• Handle customer issues escalated beyond frontline roles.
• Provide leadership and timely communication across sales, guest experience and visual teams.
• Coach staff to achieve individual and team success.
• Audit staff performance and prepare evaluations as needed.
• Manage budgeted costs including wages and supplies and ensure documentation.

Skills

Team leadership

KPI management

Guest relations

Retail staffing

Education

High School Diploma

Job description

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.

Summary:

The Store Manager is responsible for the day-to-day operations of the retail store.

Responsibilities:

• Oversee all sales KPI’s including but not limited to; volume, margin, closing ratio, sales per guest, bedding and protection.
• Handle all customer-related issues escalated above the Guest Experience Manager or Lead.
• Provide exceptional leadership with timely and effective communication to the sales, guest experience and visual teams.
• Coach members of the staff to build individual and team success in a professional manner.
• Audit the performance of employees in preparation to administer performance evaluations for assigned staff as needed.
• Maintain budgeted administrative costs including wages and supplies.
• Ensure complete and adequate documentation of procedures and tasks completed.
• Complete various report functions in a timely manner.
• Maintain proper staffing levels for each job code in accordance with company set budget levels.
• Prepare and administer performance evaluations for assigned staff.
• Coordinate and execute daily, weekly and monthly staff meetings.
• Work with the Visual Presentation Manager regarding product placement.
• Report changes in policy and other information to staff members.
• Other duties as assigned.

Requirements & Qualifications:

• High School Diploma required
• 2 + years working in the retail industry
• 4 + years supervising in a retail industry
• Ability to motivate employees to achieve sales KPI’s
• Ability to handle guest concerns in a timely manner
• Ability to interview and staff retail location

What’s In It for You:

When you join us, you are eligible to participate in our comprehensive benefits programs, which include:

• Health, dental benefits, and vision insurance
• Employee Discount from 10% - 30%
• Life/Disability Insurance
• Flex Spending Account
• 401K
• Paid Time Off

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business need.

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.