Store Manager

Default Brand; Santa Fe (NM); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Employee Discount 10-30%

Life/Disability Insurance

Flexible Spending Account

401K

Paid Time Off

Job summary

Ashley Furniture is seeking a Store Manager to lead daily store operations at our New Mexico location. You will drive sales performance, supervise staff, and ensure top-tier guest service while coordinating with visual and management teams to maintain brand standards.

You will coach employees, manage budgets, and perform evaluations. The role requires strong leadership, communication, and problem-solving in a fast-paced retail environment.

Qualifications

• High School Diploma required.
• 2+ years working in the retail industry.
• 4+ years supervising in a retail industry.
• Ability to motivate employees to achieve sales KPI’s.
• Ability to handle guest concerns in a timely manner.
• Ability to interview and staff retail location.

Responsibilities

• Oversee all sales KPI’s including but not limited to; volume, margin, closing ratio, sales per guest, bedding and protection.
• Handle all customer-related issues escalated above the Guest Experience Manager or Lead.
• Provide exceptional leadership with timely and effective communication to the sales, guest experience, and visual teams.
• Coach members of the staff to build individual and team success in a professional manner.
• Audit the performance of employees in preparation to administer performance evaluations for assigned staff as needed.
• Maintain budgeted administrative costs including wages and supplies.
• Ensure complete and adequate documentation of procedures and tasks completed.
• Complete various report functions in a timely manner.
• Maintain proper staffing levels for each job code in accordance with company set budget levels.
• Prepare and administer performance evaluations for assigned staff.
• Coordinate and execute daily, weekly, and monthly staff meetings.
• Work with the Visual Presentation Manager regarding product placement.
• Report changes in policy and other information to staff members.
• Other duties as assigned.

Skills

Sales leadership

Guest service

Staff motivation

Interviewing

Education

High School Diploma

Job description

For over 75 years, Ashley Furniture has been the largest homefurnishingsmanufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.

Summary:

The StoreManageris responsible forthe day-to-day operations of the retail store.

Responsibilities:

• Oversee all sales KPI’s including but not limited to; volume, margin, closing ratio, sales per guest,beddingand protection.
• Handle all customer-related issues escalated above the Guest Experience Manager or Lead.
• Provide exceptional leadership withtimelyand effective communication to the sales, guestexperience,and visual teams.
• Coach members of the staff to build individual and team success in a professional manner.
• Audit the performance of employees in preparation to administer performance evaluations for assigned staff as needed.
• Maintain budgeted administrative costs including wages and supplies.
• Ensure complete and adequate documentation of procedures and tasks completed.
• Complete various report functionsin a timely manner.
• Maintain proper staffing levels for each job codein accordance withcompany set budget levels.
• Prepare and administer performance evaluations for assigned staff.
• Coordinate and execute daily,weekly,and monthly staff meetings.
• Work with the Visual Presentation Managerregardingproduct placement.
• Report changes in policy and other information to staffmembers.
• Other duties as assigned.

Requirements & Qualifications:

• High School Diplomarequired
• 2 + years working in the retail industry
• 4 + years supervising in a retail industry
• Ability to motivate employees to achieve sales KPI’s
• Ability to handle guest concernsin a timely manner
• Ability to interview and staff retail location

What’s In It for You:

When you join us, you are eligible toparticipatein our comprehensive benefits programs, which include:

• Health, dental benefits, and vision insurance
• Employee Discount from 10% - 30%
• Life/Disability Insurance
• Flex Spending Account
• 401K
• Paid Time Off

Ashley values its diversity and is proud to be an equal opportunity employer.All employment decisions are madeon the basis ofan individual’s skills, qualifications, merit, and businessneeds.

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.