Store Manager

Safelite; Lufkin (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in auto glass services is seeking a dedicated Store Manager to lead retail operations in Lufkin, TX. This role emphasizes quality service and effective team leadership, ensuring memorable customer experiences while managing inventory and cash flow. The company offers a competitive benefits package, including tuition reimbursement and paid training, making it an excellent opportunity for those looking to grow in a supportive environment. If you have a passion for leadership and customer service, this position could be the perfect fit for you.

Benefits

401(k) with company matching

Tailored medical plans

Paid time off (PTO)

Tuition reimbursement up to $5,250 annually

Paid training and necessary tools

Qualifications

• 5-7 years of leadership/supervisory experience required.
• Proficiency with Microsoft Office and web apps is essential.

Responsibilities

• Oversee daily store operations and ensure quality customer experiences.
• Drive team performance to meet KPIs and company goals.

Skills

Leadership

Customer Service

Communication

Inventory Management

Cash Handling

Education

High School Diploma/GED/Equivalent

5-7 years of leadership/supervisory experience

Tools

Microsoft Office

Job description

Join to apply for the Store Manager role at Safelite.

4 days ago Be among the first 25 applicants.

Join to apply for the Store Manager role at Safelite.

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company, but beyond the glass, we're much more. We aim to help you build a fulfilling career and encourage work-life balance. Let us be the best place you'll ever work.

The Store Manager leads all retail store operations, focusing on quality and service to ensure memorable customer experiences. Responsibilities include people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance.

What You’ll Get

• Competitive weekly pay and bonus opportunities.
• A benefits package valued at over $10k, including a 401(k) with company matching, tailored medical plans, paid time off (PTO), holidays, and volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and necessary tools and resources.
• Details at www.safelitebenefits.com.

What You’ll Do

• Oversee daily store operations, including opening/closing, work order management, customer service, staffing, inventory, and cash handling.
• Drive team performance to meet or exceed KPIs and company goals, including NPS, Time to Serve, job completion, customer conversion, and compliance.
• Ensure technicians are SafeTech certified, providing training, re-training, and coaching for quality work.
• Guide vehicle and equipment maintenance and collaborate with marketing on displays.
• Respond promptly to customer complaints and warranty issues.
• Perform other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent or 5-7 years of leadership/supervisory experience.
• Valid driver’s license.
• 3+ years of leadership experience with performance incentives.
• 3-5 years in retail or service environments; automotive experience preferred.
• Proficiency with Microsoft Office, web apps, and office equipment.
• Excellent communication skills and ability to influence and engage a mobile workforce.
• Ability to work outdoors in various weather conditions.
• Professional appearance and PPE usage.
• Physical ability to lift up to 35 lbs., work at heights, and stand for extended periods.

Internal associates should apply via Workday. Safelite values diversity and is an equal opportunity employer. Benefits amounts are estimates; actual values depend on elections. Reasonable accommodations are available for qualified individuals under ADA, ADEA, FMLA, and other laws.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail

Referrals can increase your chances of interviewing. Notifications about new Store Manager jobs in Lufkin, TX are available. Similar roles include Assistant Store Manager positions in Lufkin, TX, and other locations.