Store Manager

Tailored Brands, Inc.; Livingston (NJ); On-site; USD 50,000 - 75,000; Full time

Job summary

A leading company in retail is seeking a Store Manager to lead a team in achieving sales goals and delivering exceptional customer service. The ideal candidate will have a minimum of 3 years of retail management experience, strong leadership skills, and a commitment to fostering an inclusive workplace culture.

Qualifications

• Minimum 3 years of retail management experience.
• Self-motivated and results-oriented.
• Strong organizational and leadership skills.

Responsibilities

• Lead store team to achieve sales performance expectations.
• Recruit, hire, and train store staff.
• Ensure operational excellence and customer satisfaction.

Skills

Leadership

Communication

Problem Solving

Organizational Skills

Job description

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Reports To

Regional Manager

Role Overview

As a Store Manager, you are expected to lead your store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence. This includes recruiting, hiring, and training a store team to deliver an exceptional customer experience.

Key Responsibilities

1. Inspire store team to achieve their best performance
2. Execute strategies to maximize growth and potential
3. Create an engaged and inclusive store environment
4. Elevate the customer experience through operational excellence
5. Exceed customer expectations in all interactions

Leadership

• Lead store staff in meeting sales, service, and operational expectations
• Set performance expectations and ensure training in sales, customer service, and operations
• Model company values and lead by example as an active coach
• Communicate priorities and sales information effectively
• Guide team to identify and implement productivity improvements
• Recruit and foster an inclusive environment

Performance Management

• Achieve store business plans including sales and operational goals
• Develop and execute plans to maximize sales and performance
• Use data to inform decisions and identify opportunities
• Participate in business outreach and communicate leads
• Partner with Regional Manager to address performance issues

Operational Excellence

• Ensure accurate scheduling for proper staffing
• Train staff on operational functions
• Stay informed on company policies and initiatives
• Implement programs to increase efficiency

Workplace Culture

• Create an engaged, inclusive environment where contributions are valued
• Promote learning and development
• Lead with enthusiasm and motivation
• Recruit external talent continuously
• Hold regular team meetings

Customer Experience

• Train team on customer service standards
• Lead efforts to exceed customer expectations and improve NPS
• Use customer feedback to improve service
• Ensure store visuals and marketing are aligned with brand standards

Qualifications

• Minimum 3 years of retail management experience
• Creative, judgmental, and business-savvy
• Self-motivated and results-oriented
• Strong organizational and leadership skills
• Excellent communication skills
• Active listening and problem-solving abilities
• Proficient in technology and POS systems

Physical Requirements

• Ability to stand, walk, lift up to 50 lbs., and perform physical tasks

Additional notes: Opportunities for cross-store work; accommodations available for disabilities; commitment to diversity and equal opportunity.