Store Manager

Walgreens; Lancaster (Lancaster County); On-site; USD 50,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead operations and enhance customer experiences. This role involves overseeing store and pharmacy functions, managing team performance, and driving sales through strategic planning and execution. The ideal candidate will have a strong background in retail management, a passion for customer service, and the ability to foster a collaborative team environment. Join a forward-thinking company where your leadership will make a significant impact on community health and well-being.

Qualifications

• Bachelor's degree with 3 years retail management or equivalent experience.
• Licensed pharmacy technician or pharmacy assistant within 12 months.

Responsibilities

• Manage store operations to improve sales and profitability.
• Supervise team performance and ensure compliance with policies.

Skills

Customer Service

Retail Management

Team Development

Financial Controls

Inventory Management

Education

Bachelor's Degree

High School Diploma/GED

Job description

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Job Objectives

Manages the operation of a Walgreens store, aiming to improve sales, profitability, and image through proper merchandising, asset protection, team development, and delivering a distinctive customer and patient experience.

Job Responsibilities/Tasks

Customer Experience

• Monitor and analyze customer service, provide training, develop improvement plans.
• Greet customers and clinic patients, assist with products and services.
• Model and share customer service best practices to ensure a delightful experience.
• Resolve customer complaints and respond to special needs.

Operations

• Supervise store and pharmacy operations, including shifts, task delegation, and scheduling.
• Oversee financial controls, bookkeeping, and inventory management.
• Manage merchandising, store organization, and maintenance.
• Ensure compliance with laws and company policies, and staff technology proficiency.

Daily Planning and Execution

• Assign daily responsibilities, set expectations.

Business Performance Management

• Analyze data, develop action plans to increase sales and reduce loss.
• Review KPIs, asset protection, pharmacy, and clinic performance indicators.

Business Planning

• Identify sales opportunities, manage inventory levels.

People and Performance Management

• Manage team performance, training, hiring, and discipline.
• Promote teamwork, ensure fair treatment and communication.

Training and Personal Development

• Participate in training, pursue certifications, and self-develop.

Communications

• Serve as liaison with district and corporate, conduct community outreach.

Qualifications

• Bachelor’s degree and 3 years retail management OR High School Diploma/GED and 5 years retail management experience.
• Licensed pharmacy technician or pharmacy assistant/license Rph as per state law, within 12 months.
• Willingness to work flexible hours.

Additional Information

We consider qualified applicants with arrest and conviction records. Walgreens is an Equal Opportunity Employer. Salary range: $50,000 - $120,000, depending on various factors. Benefits details available at jobs.walgreens.com/benefits.