Store Manager-Lancaster

Goodwill Industries of the Southern Piedmont; Lancaster (SC); On-site; USD 60,000 - 66,000; Full time

Job summary

An established industry player is seeking a dedicated Store Manager to lead a retail store and donation center. In this pivotal role, you will manage daily operations, ensure compliance with policies, and foster a positive work environment. You will be responsible for staff development, financial stewardship, and customer satisfaction while promoting diversity and inclusion initiatives. This full-time position offers competitive compensation and a range of benefits, including medical and dental insurance, paid time off, and opportunities for professional growth. Join a mission-driven organization that values community engagement and employee development.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Career Development Classes

Team Member Discount

Qualifications

• 3+ years of retail management experience or equivalent.
• Commitment to Goodwill’s mission and community engagement.

Responsibilities

• Manage and operate a retail store and donation center.
• Supervise staff and ensure compliance with policies.
• Coordinate shipments and manage inventory.

Skills

Retail Management

Staff Development

Financial Stewardship

Customer Service

Education

Bachelor's degree in Business

Job description

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Description

Position starts at $60,000-65,700 (dependent upon experience) with annual merit increases and production bonuses. All team members are eligible for a variety of career development and skill training classes at no cost and can enjoy a generous team member discount. Full time team members are also eligible for medical, dental, and vision insurance along with paid time off.

Summary

Manages, leads and operates a retail store and donation center by performing the following duties.

Essential Duties and Responsibilities

1. Ensures compliance with all established Agency policies, procedures and practices.
2. Directs activities for retail store to ensure satisfactory financial support by managing sales, controlling expenses and payroll, handling personnel issues, accounting, merchandising, loss prevention, and staff development.
3. Interviews, hires, and completes onboarding for new hires.
4. Ensures all employees are trained, attend orientations and classes.
5. Supervises staff and manages staffing needs for regular and high-traffic times.
6. Coordinates shipments and adjusts inventory to meet sales goals.
7. Confirms daily sales reports and cash deposits, ensuring compliance with policies.
8. Motivates a positive work environment through communication, incentives, and evaluations.
9. Promotes diversity, equity, and inclusion initiatives.
10. Resolves customer issues to maintain satisfaction.
11. Ensures merchandise is priced according to guidelines.
12. Implements seasonal plans, store signage, and sales promotions.
13. Reports security or theft issues to Loss Prevention.
14. Works with Workforce Development and Retail Pathways to ensure program effectiveness.
15. Supervises store staff and performs other related tasks.

Supervisory Responsibilities

Directly supervises store employees, including hiring, training, scheduling, performance appraisal, and discipline, in accordance with agency policies.

Additional Responsibilities

Performs work of subordinates as needed, participates in management teams, and reports maintenance needs.

Leadership Competencies

• Mission & Community Oriented: Commitment to Goodwill’s mission, values, and community engagement.
• People Oriented: Staff engagement, communication, and development.
• Results Oriented: Focus on quality results, data interpretation, and financial stewardship.
• Personal Development: Emotional maturity, integrity, and adaptability.

Requirements

Qualifications

• Bachelor’s degree in Business or related field and three years retail management experience, or equivalent.
• Valid Driver's License, insurance, and reliable vehicle.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Non-profit Organizations