Store Manager

Dunkin' Donuts; Hollywood (AL); On-site; USD 45,000 - 65,000; Full time

Job summary

Dunkin' Donuts is seeking a Store Manager in Alabama to lead daily store operations, uphold standards for customer service, food safety, and merchandising, and drive store performance. You will oversee staffing, training, inventory, and cash handling while ensuring policy compliance and brand execution.

As the highest-level manager on shift, you will coach assistant managers and staff, collaborate with the GM, and represent the store in the local community.

Qualifications

• 2+ years in a food service/retail environment.
• Strong interpersonal and leadership skills.
• Judgment, tact, and diplomacy to effectively resolve conflicts.
• Intermediate PC skills - basic word processing and spreadsheets.

Responsibilities

• Direct the daily operations of a single Dunkin' store.
• Ensure customer service, safety, sanitation, and product preparation standards.
• Monitor staff performance and provide coaching and development.
• Manage schedules and labor costs to meet budgets.
• Oversee inventory, cash handling, and vendor orders.
• Ensure adherence to company policies and local regulations.

Skills

Interpersonal skills

Leadership

Conflict resolution

MS Office proficiency

Job description

Store Manager

Responsible for directing the daily operations of a single store. Operates in accordance with prescribed policies and practices. Ensures compliance with standards for customer relations, food costs, safety, sanitation, and product preparation and merchandising. May participate in image-building activities within local community. As highest management position within unit, is accountable for the unit and its operations at all times whether physically present or not.

Principal Duties and Responsibilities: Majority of duties performed, but not meant to be inclusive or to prevent other duties from being assigned.

• Responsible for professional growth & development of assistant managers, shift leaders and sales associates.
• Responsible for assessing all store employees performance;
• Responsible for partnering with GM and share shift crew best practices and drive store growth and performance.
• Responsible for monitoring performance/customer service and morale of store employees
• Responsible for handling disciplinary action and terminations of store staff (when necessary)
• Responsible for interacting with guests, monitoring store performance based on guest feedback and following up on consumer care compliments and complaints.
• Provide ongoing training as needed regarding new products, promotions, policies etc.
• Compliance with all federal, state and local labor laws.
• Ensure store budget is met per district manager/franchisee
• Ensure proper execution of new product introductions and marketing programs within store
• Complete weekly food and paper inventory
• Complete DCP and other vendor orders weekly or as needed
• Complete temperature & coffee calibration logs, and provide product order and throwaway sheets to central production facility daily. Also complete the red and blue book.
• Complete daily cash management functions (cash reports, deposits etc. in its entire)
• Complete weekly schedule for store personnel
• Responsible for achieving satisfactory and passing scores on all Mystery Shop visits, store visits, ROR, Retail Food Safety & Sanitation Inspections follow up is required on all network and regulatory visits.
• Responsible for creating store action plans to drive store performance around areas of opportunity
• Responsible for the daily maintenance of all equipment, stock areas, sales areas, building and grounds
• Conduct random morning, afternoon and evening store visits to ensure compliance with store policies and procedures.
• Ensuring proper staff levels at all times for optimum scheduled times.
• Conducting regular travel paths throughout your shift and taking action on there results
• Make sure that on every shift the pic in charge is running the operations by shift coaching

Minimum Age

• 21+ years old

Additional Job Specifications: Knowledge, skills and abilities normally required for competent performance in the job.

• 2+ years in a food service/retail environment
• Strong interpersonal and leadership skills
• Judgment, tact, and diplomacy to effectively resolve conflicts.
• Intermediate PC skills - ability to use basic word processing and spreadsheet software for internal communications and data analysis.