Store Manager

Safelite Group; Hibbing (MN); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Competitive pay and bonuses

Generous benefits package

Tuition reimbursement

Paid training and resources

Benefits portal access

Job summary

Safelite Group in Hibbing, MN, is seeking a Store Manager to lead daily store operations with a focus on quality service and memorable customer experiences. You will coach staff, manage cash and expenses, control inventory, and uphold safety and loss-prevention standards.

You will drive team performance to meet KPIs such as customer satisfaction, sales conversion, and timely service, while ensuring compliance with regulations and maintaining a professional store appearance.

Qualifications

• 5-7 years leadership/supervisory experience.
• 3+ years in retail or service center environments; automotive experience preferred.
• Valid state-issued driver's license required.
• Excellent communication skills with the ability to influence, persuade and engage a mobile workforce.
• Comfort working outside in a variety of weather conditions.

Responsibilities

• Oversee the daily operations of the store, including opening/closing procedures, schedule management, and cash handling.
• Drive team performance to meet KPI targets and company goals (NPS, Time to Serve, conversions, quality).
• Ensure technicians and staff are properly trained and compliant with safety standards.
• Maintain inventory control and loss prevention; ensure store appearance is professional.
• Provide world-class customer service by addressing complaints and warranty issues.

Skills

Leadership

Customer service

Communication

Coaching

Team management

Education

High School Diploma/GED/Equivalent

Tools

Microsoft Office Suite

Job description

The Store Manager leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. This professional provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance.

What You'll Get

• Competitive weekly pay and bonus opportunities.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com .

What You'll Do

• Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.
• Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.
• In conjunction with the other field leaders, ensure that every technician is SafeTech™ certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job.
• Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping -- occasionally collaborating with marketing associates to ensure the right materials are properly displayed.
• Provide world class customer service by responding quickly to client complaints/warranty issues.
• All other duties as assigned.

What You'll Need

• High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.
• Valid state-issued driver's license required.
• 3+ years of leadership experience with an innovative approach toward incenting performance.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

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