Store Manager

Safelite; West Springfield (MA); Sur place; USD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Weekly pay & bonuses

401(k) matching

Medical coverage plans

Paid time off

Tuition reimbursement

Paid training

Résumé du poste

Safelite in West Springfield, MA is seeking a Store Manager to lead daily retail operations, drive KPI performance, and deliver outstanding customer service. You will manage staff, schedules, inventory, and cash handling while ensuring safety and service quality across all store activities.

The role requires strong leadership with experience in retail or service environments, preferably automotive, and a commitment to professional appearance and safety standards.

Qualifications

• High School Diploma/GED or equivalent, or 5–7 years leadership/supervisory experience.
• Valid state-issued driver’s license.
• 3+ years leadership experience with an incentive-based performance approach.
• 3–5 years of retail or service center experience; automotive background preferred.
• Proficiency with Microsoft Office Suite and general office equipment.
• Excellent communication skills with ability to influence and engage a mobile workforce.
• Comfort working outdoors in various weather conditions.
• Professional appearance and use of PPE.
• Physical ability to lift up to 35 lbs and stand for extended periods.

Responsabilités

• Oversee daily store operations: opening/closing, work orders, cash handling, and scheduling.
• Drive team performance to meet KPIs and company goals (NPS, Time to Serve, conversions).
• Ensure technicians are SafeTech certified and maintain quality installs/repairs.
• Provide guidance on vehicle/equipment maintenance and coordinate with marketing for materials display.
• Deliver world-class customer service by addressing complaints and warranty issues.
• Perform other duties as assigned.

Connaissances

Leadership

Customer service

Communication

Staffing

Scheduling

Formation

High School Diploma/GED

Outils

MS Office

Description du poste

The Store Manager leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. This professional provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance.

What You’ll Get

• Competitive weekly pay and bonus opportunities.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

• Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.
• Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.
• In conjunction with the other field leaders, ensure that every technician is SafeTech™ certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job.
• Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping -- occasionally collaborating with marketing associates to ensure the right materials are properly displayed.
• Provide world class customer service by responding quickly to client complaints/warranty issues.
• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.
• Valid state-issued driver’s license required.
• 3+ years of leadership experience with an innovative approach toward incenting performance.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Careers http://safelite.com/Careers

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.