Store Manager

Express, Inc.; East Rutherford (NJ); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to elevate customer experiences and drive store performance. This role involves leading a team to create a welcoming environment, ensuring operational excellence, and achieving sales goals. The ideal candidate will have a strong background in retail management, a passion for customer service, and the ability to inspire and develop talent. Join a forward-thinking company that values creativity and self-expression, and play a pivotal role in shaping the in-store experience while fostering a culture of teamwork and success.

Qualifications

• 3-5 years of store management experience with a focus on sales volume.
• Proven ability to train and develop team members effectively.

Responsibilities

• Drive customer experience and store operations with a hospitality mindset.
• Attract and develop top talent to ensure high store morale.

Skills

Store Management

Sales Strategy

Customer Engagement

Team Development

Problem Solving

Education

High School Diploma

Bachelor's Degree (Preferred)

Tools

Point of Sale (POS) Systems

Inventory Management Software

Job description

Overview

About PHOENIX

PHOENIXRetail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style, whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About Express

Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you.

The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

Store Name

American Dream

Responsibilities

Express is seeking a Store Manager

The Store Manager position is twofold: To drive and guide all aspects of the customer experience and store operations; and to identify, develop and lead talent and teaching for the store team. The position is responsible for ensuring consistently high-quality customer experiences by applying a hospitality mindset and delivering on the Express brand purpose: We Create Confidence. We Inspire Self-Expression. Success as a Store Manager will be based on a combination of quality of talent and customer experience as well as productivity and performance against key metrics.

Key Responsibilities

Talent – Attract, develop and retain top talent

1. Support an environment which encourages an exceptionally high level of store morale.
2. Focus all store associates on creating an environment built on teamwork and a “one team” mentality.
3. Coach, teach, recognize, and manage all aspects of performance and development for all store associates to encourage professional growth, retain and build a bench of talent.
4. Build a succession plan for all roles.
5. Identify and nurture the growth of high performing store associates.
6. Develop and maximize the success of store associates to achieve sales potential and customer experience.
7. Attract, recruit and hire all store associates.

Customer and Associate Experience – Build a store environment that consistently delivers exceptional customer experiences.

1. Lead, model, teach, and coach for consistent focus on customer engagement according to our Customer Experience Philosophy.
2. Create a culture of proactive customer engagement.
3. Display expert knowledge of product, company policies, promotions, loyalty programs and lead the education of the team on all areas of the customer and associate experience.
4. Provide leadership with product launches, window changes, visual presentation standards, signage placement, etc.
5. Resolve customer complaints to a positive outcome by determining source of issues and taking initiative to identify and resolve.
6. Drive loyalty and credit card acquisition through an engaged store team.
7. Create positive in-store experience through visual standards.

Execution - Analyze the business and execute/communicate clear action plans that optimize results.

1. Manage all aspects of daily store operations.
2. Ensure all store associates have clarity on goals and action plans.
3. Create clear action plans that optimize results.
4. Direct workload and ensure execution of plans and strategies across the store.
5. Ensure the adherence to Company Policies and the safety of store associates and Customers.
6. Direct merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store.
7. Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives.
8. Ensure an effective schedule with the right associate in the right place at the right time.
9. Manage controllable expenses and ensure loss prevention and safety standards in place.

Essential Qualifications

1. Three to five years previous store management experience including responsibility for annual sales volume of $3 million plus.
2. Proven ability to increase sales and store profitability.
3. Proven ability to network, recruit, interview, train, develop and promote associates.
4. Ability to travel periodically, as needed for meetings.
5. Ability to move medium to large items weighing up to 50 pounds.

Preferred Qualifications (skills and abilities)

1. Previous retail experience preferred.
2. Ability to effectively communicate with customers, peers and supervisors.
3. Demonstrated sales accountability.
4. Collaborative, respectful team member.
5. Ability to multitask and handle multiple customers and/or processes at once.