Store Manager

Safelite Fulfilment; Delray Beach (FL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Weekly pay & bonus

Benefits >$10k

401(k) with company matching

Medical coverage options

PTO & holidays

Tuition reimbursement up to $5,250

Paid training

Job summary

Safelite is seeking a Store Manager to lead daily retail store operations with a focus on quality and service to ensure a memorable customer experience. You will supervise staff, manage cash/expenses, inventory, and loss prevention, while delivering world-class customer service and meeting KPI targets in a fast-paced automotive service environment.

The role requires strong leadership, excellent communication, and the ability to train and coach a mobile workforce, with safety and compliance at

Qualifications

• High School Diploma or equivalent or 5–7 years leadership/supervisory experience.
• Valid state-issued driver’s license required.
• 3+ years leadership experience with an innovative approach toward incenting performance.
• 3–5 years of experience in retail or service center environments; automotive experience preferred.

Responsibilities

• Oversee daily store operations including opening/closing, work order management, and cash handling.
• Drive team performance to meet KPI targets (NPS, Time to Serve, customer conversions, quality metrics).
• Ensure SafeTech certification and quality installations/repairs through coaching and training.
• Provide guidance on vehicle/equipment maintenance and collaborate with marketing for displays.
• Deliver world-class customer service and respond promptly to complaints/warranty issues.

Skills

People leadership

Customer service

Staff scheduling

KPI management

Communication skills

Microsoft Office

Driver's license

Education

High School Diploma/GED/Equivalent

Tools

Microsoft Office Suite

Job description

The Store Manager leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. This professional provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance.

What You’ll Get

• Competitive weekly pay and bonus opportunities.
• A benefits package valued at more than $10k*.
• 401(k) plan with company matching.
• Medical coverage plans customized to suit your needs.
• Commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

• Oversee the daily operations of the store, including open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.
• Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.
• In conjunction with the other field leaders, ensure that every technician is SafeTech™ certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job.
• Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping -- occasionally collaborating with marketing associates to ensure the right materials are properly displayed.
• Provide world class customer service by responding quickly to client complaints/warranty issues.
• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.
• Valid state-issued driver’s license required.
• 3+ years of leadership experience with an innovative approach toward incenting performance.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

About Safelite

Safelite® was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually. Safelite® AutoGlass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops™ across all 50 U.S. states, while Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients. All of this is supported through our technology-forward supply chain and corporate services.

We’re People Powered: Our people come first. We care about your well-being and we’ll give you what you need to have a happy work/life. We’re good at what we do: we're proud of our 88% Net Promoter Score (NPS). We’re big: We’re owned by Belron®, the world’s largest vehicle glass company, spanning 40 countries across 6 continents. We’re trustworthy: We provide coverage to all U.S. drivers in all 50 states. We give back: Community service is important to us - we’ve even recycled 107K+ tons of glass to date.

We're diverse: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.