Assistant Store Manager

Safelite Fulfilment; Chesapeake (VA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Tuition reimbursement

401(k) with company match

Health benefits

Job summary

Safelite Fulfilment in Chesapeake, VA is seeking a motivated supervisor to lead automotive service associates and drive world-class customer service. You will oversee work orders, route mobile jobs, and ensure safety, training, and operational excellence across shifts.

The role requires 3–5 years of retail or service center leadership (automotive preferred) and a high school diploma or GED, with proficiency in Microsoft Office.

Qualifications

• High School Diploma or GED or equivalent, OR 3–5 years of leadership experience.
• 1+ year of supervisory/leadership/key holder experience.
• 3–5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite and general office equipment.

Responsibilities

• Motivate and lead associates to maximize productivity and world-class customer service.
• Provide cross-training for operational stability.
• Respond to customer complaints and warranty issues promptly.
• Manage work order assignments and routing of mobile jobs.
• Ensure procedures are followed, vehicles loaded, and in transit on time.
• Train associates on installation techniques, vehicle maintenance, and required documentation.
• Monitor productivity, inventory, and cleanliness to meet quality standards.
• Ensure compliance with OSHA and other regulations.
• All other duties as assigned.

Skills

Leadership

Customer service

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

What You’ll Get

• Competitive weekly pay and bonus opportunities.
• A benefits package valued at more than $10k*.
• This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

• Motivate and lead activities of associates, ensuring the highest possible productivity and world class customer service.
• Provide appropriate associate cross-training for operational stability.
• Provide world class customer service by responding quickly to customer complaints/warranty issues and process casualty losses/repair damages.
• Manage work order assignments and routing of mobile jobs.
• Ensure that procedures are followed, vehicles are loaded, and are in transit in a timely manner.
• Train associates on installation techniques and procedures, vehicle and equipment maintenance, required documentation and internal technology platforms.
• Monitor productivity, inventory and cleanliness to ensure that quality standards are met.
• Ensure compliance with applicable laws and regulations issued by OSHA and other federal, state, and local regulatory agencies.
• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent OR 3-5 years of leadership/supervisory experience, preferred.
• Valid state-issued driver’s license required.
• 1+ year of supervisory/leadership/key holder experience.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

Safety and Accommodations

Accessibility: Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process.

Health and Safety: To ensure a safe working environment and protect the community at large, depending on the position, Safelite may require pre-employment screenings, including background checks and/or drug screenings, attestation of COVID-19 vaccination status, and precautions against COVID-19 in select work settings, subject to all applicable local, state and federal laws. Safelite will grant reasonable accommodations that do not cause an undue hardship to the business to legally entitled associates.

Company Culture

Safelite® was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually. Safelite® AutoGlass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops™ across all 50 U.S. states, while Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients. All of this is supported through our technology-forward supply chain and corporate services.

We’re People Powered: Our people come first. We care about your well-being and we’ll give you what you need to have a happy work/life. We’re good at what we do: we're proud of our 88% Net Promoter Score (NPS). We’re big: We’re owned by Belron®, the world’s largest vehicle glass company, spanning 40 countries across 6 continents. We’re trustworthy: We provide coverage to all U.S. drivers in all 50 states. We give back: Community service is important to us - we’ve even recycled 107K+ tons of glass to date. We're diverse: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.

Privacy: To review and consider your application, Safelite collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Applicant Privacy Policy and Terms of Use.