Store Manager

Belron; Columbus (OH); Sur place; USD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Competitive weekly pay

Bonus opportunities

Benefits package over $10k

401(k) with company match

Medical coverage options

Paid time off (PTO) & holidays

Tuition reimbursement up to $5,250

Paid training

Résumé du poste

Safelite is seeking a Store Manager in Columbus, OH to lead daily store operations, drive customer service excellence, and manage staffing, inventory, and cash handling. You will ensure safe, high-quality service, coach a mobile workforce, and collaborate with marketing to display materials.

You’ll guide technicians and staff toward top KPIs while maintaining compliance with regulations and delivering a memorable customer experience. This role emphasizes leadership and strong communication.

Qualifications

• Requires leadership/supervisory experience; strong communication and customer service skills.
• Proficient with Microsoft Office and basic office tech.
• High school diploma or equivalent required; 3+ years in retail/service leadership preferred.

Responsabilités

• Oversee daily store operations and open/close procedures.
• Manage staffing, scheduling, and customer service delivery to meet KPI targets.
• Ensure inventory control, cash handling, and loss prevention.
• Train and coach team to deliver world-class customer service and safe, quality installs.

Connaissances

Leadership

Communication

Customer Service

Formation

High School Diploma/GED/Equivalent

Outils

Microsoft Office

Web applications & office equipment

Description du poste

The Store Manager leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. This professional provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance.

What You'll Get

• Competitive weekly pay and bonus opportunities.
• A benefits package valued at more than $10k*.
• This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You'll Do

Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling. Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations. In conjunction with the other field leaders, ensure that every technician is SafeTech™ certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job. Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping -- occasionally collaborating with marketing associates to ensure the right materials are properly displayed. Provide world class customer service by responding quickly to client complaints/warranty issues. All other duties as assigned.

What You'll Need

• High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.
• Valid state-issued driver’s license required.
• 3+ years of leadership experience with an innovative approach toward incenting performance.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

#LI-SL1

Safelite® was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually.

Safelite® AutoGlass, the nation's largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops™ across all 50 U.S. states, while Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients. All of this is supported through our technology-forward supply chain and corporate services.

We're People Powered: Our people come first. We care about your well-being and we'll give you what you need to have a happy work/life.

We're good at what we do: we're proud of our 88% Net Promoter Score (NPS).

We're big: We're owned by Belron®, the world's largest vehicle glass company, spanning 40 countries across 6 continents.

We're trustworthy: We provide coverage to all U.S. drivers in all 50 states.

We give back: Community service is important to us - we've even recycled 107K+ tons of glass to date.

We're diverse: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. We don't discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.