Store Manager

Safelite Fulfilment; Omaha (NE); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Weekly pay

Bonus opportunities

401(k) matching

Medical coverage

PTO & holidays

Tuition reimbursement

Training provided

Job summary

Safelite is seeking a Store Manager in Omaha to lead daily store operations and deliver high quality service. You will oversee open/close procedures, work orders, and cash handling while guiding staff scheduling and performance coaching.

The role focuses on achieving KPIs, ensuring safety and compliance, and delivering world class customer service across all store activities. A strong retail/service background and strong communication are required.

Qualifications

• High school diploma or equivalent with leadership experience preferred.
• Strong communication and customer service mindset with supervisory skills.
• Experience in retail or service centers and ability to schedule staff.
• Proficiency with Microsoft Office and basic operations software.

Responsibilities

• Oversee daily store operations and ensure high quality service.
• Manage opening/closing, work orders, and cash handling.
• Lead staffing, scheduling, and performance coaching.
• Drive KPI targets and safety/compliance in the store.

Skills

Leadership

Customer Service

Communication

Office Software

Scheduling

Education

High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience

Tools

Microsoft Office

Job description

We’re known as an auto glass company. That's the focus of what we do. But beyond the glass, we’re so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Store Manager leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience.

What You’ll Get

• Competitive weekly pay and bonus opportunities.
• A benefits package valued at more than $10k*.
• This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

Oversee the daily operations of the store, including:

• open and closing procedures
• work order management
• performing the CICO (Check-In, Check-Out) procedures
• providing high levels of customer service
• staffing and scheduling and/or making necessary modifications
• inventory management and proper cash handling

Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.

In conjunction with the other field leaders, ensure that every technician is SafeTech™ certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job.

Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping -- occasionally collaborating with marketing associates to ensure the right materials are properly displayed.

Provide world class customer service by responding quickly to client complaints/warranty issues.

All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.
• Valid state-issued driver’s license required.
• 3+ years of leadership experience with an innovative approach toward incenting performance.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

Company Information

Safelite® was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually. Safelite® AutoGlass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops™ across all 50 U.S. states, while Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients. All of this is supported through our technology-forward supply chain and corporate services.

We’re People Powered: Our people come first. We care about your well-being and we’ll give you what you need to have a happy work/life. We’re good at what we do: we're proud of our 88% Net Promoter Score (NPS). We’re big: We’re owned by Belron®, the world’s largest vehicle glass company, spanning 40 countries across 6 continents. We’re trustworthy: We provide coverage to all U.S. drivers in all 50 states. We give back: Community service is important to us - we’ve even recycled 107K+ tons of glass to date. We’re diverse: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.

Accessibility

Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process.

Privacy

To review and consider your application, Safelite collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Applicant Privacy Policy and Terms of Use. Browse our privacy practices that detail your rights and the ways we look out for you.

Agencies

Safelite does not accept unsolicited resumes or outreach from third-party recruiters. Absent a signed MSA and approval and request from Talent Acquisition to submit resumes for a specific requisition, we will not approve payment to any third party.

Health and Safety

To ensure a safe working environment and protect the community at large, depending on the position, Safelite may require pre-employment screenings, including background checks and/or drug screenings, attestation of COVID-19 vaccination status, and precautions against COVID-19 in select work settings, subject to all applicable local, state and federal laws. Safelite will grant reasonable accommodations that do not cause an undue hardship to the business to legally entitled associates. Note: The contact methods provided are exclusively for accessibility and vendor management requests. All other outreach to these contacts will not be responded to.