Store Manager

Safelite AutoGlass; Danbury (CT); On-site; USD 67,000 - 102,000; Full time

Job summary

Safelite AutoGlass is seeking a Store Manager in Danbury, Connecticut. This role emphasizes leading retail operations with a focus on customer service and team performance while managing financial operations, inventory control, and ensuring compliance with regulations. Join us to build a fulfilling career with a benefits package valued over $10k and a commitment to work/life balance.

Benefits

401(k) plan with company matching

Medical coverage plans

Paid time off (PTO)

Tuition reimbursement up to $5,250 annually

Paid training and resources

Qualifications

• 5-7 years leadership/supervisory experience preferred.
• 3+ years of leadership experience with innovative approach toward performance.
• 3-5 years in retail or service center environments, automotive preferred.

Responsibilities

• Oversee daily operations, including staffing, scheduling, and customer service.
• Drive team performance to meet key performance indicators and company goals.
• Ensure technicians are SafeTech certified and performing quality installs.

Skills

Leadership

Communication

Customer Service

Education

High School Diploma/GED/Equivalent

Tools

Microsoft Office Suite

Job description

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Store Manager leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. This professional provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance.

What You’ll Get

Competitive weekly pay and bonus opportunities.

A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

Up to $5,250 annually in tuition reimbursement.

Paid training and all the tools and resources you'll need to be successful.

Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.

Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.

In conjunction with the other field leaders, ensure that every technician is SafeTech certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job.

Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping -- occasionally collaborating with marketing associates to ensure the right materials are properly displayed.

Provide world class customer service by responding quickly to client complaints/warranty issues.

All other duties as assigned.

What You’ll Need

High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.

3+ years of leadership experience with an innovative approach toward incenting performance.

3-5 years of experience in retail or service center environments; automotive experience preferred.

Proficiency with Microsoft Office Suite, web applications, and general office equipment.

Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.

Comfort working outside in a variety of weather conditions.

Present a professional appearance and wear personal protective equipment.

Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

#LI-MP1

Base Pay Range Min - Max ( in $USD):

$67,390.00 - $101,090.00

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Store Manager leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. This professional provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance.

What You’ll Get

• Competitive weekly pay and bonus opportunities.

• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

• Up to $5,250 annually in tuition reimbursement.

• Paid training and all the tools and resources you'll need to be successful.

• View all our health, wealth and life offerings at www.safelitebenefits.com .

What You’ll Do

• Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.

• Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.

• In conjunction with the other field leaders, ensure that every technician is SafeTech certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job.

• Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping -- occasionally collaborating with marketing associates to ensure the right materials are properly displayed.

• Provide world class customer service by responding quickly to client complaints/warranty issues.

• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.

• Valid state-issued driver’s license required.

• 3+ years of leadership experience with an innovative approach toward incenting performance.

• 3-5 years of experience in retail or service center environments; automotive experience preferred.

• Proficiency with Microsoft Office Suite, web applications, and general office equipment.

• Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.

• Comfort working outside in a variety of weather conditions.

• Present a professional appearance and wear personal protective equipment.

• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

#LI-MP1

Base Pay Range Min - Max ( in $USD):

$67,390.00 - $101,090.00

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Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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About the company

Safelite Group, Inc. is an American provider of vehicle glass repair, replacement, and calibration services and insurance claims management company, based in Columbus, Ohio.

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