Store Manager

Brobston Group; Chicago (IL); On-site; USD 70,000 - 110,000; Full time

Job summary

Dolce & Gabbana in Chicago seeks a Store Manager to lead a single boutique, driving sales and ensuring exceptional client service in a luxury retail environment.

You will oversee staff training, inventory control, visual presentation, scheduling and daily operations, while upholding brand standards and delivering a premium client experience consistent with the Made in Italy heritage.

Qualifications

• 5+ years of High-Volume Retail Management experience, preferably in the luxury sector.
• Exceptional organizational skills and attention to detail.
• Strong problem-solving and deadline-driven mindset.
• Ability to manage priorities under pressure with a collaborative approach.
• Experience in staff recruitment and development.

Responsibilities

• Achieve Store Sales Goals.
• Control of Store expenses.
• Ensure exemplary client service through coaching of staff and client development.
• Ensure stock fill-in on basics and purchase assortment to achieve Store goals.
• Merchandise presentation to maintain collection direction and maximize sales.
• Maintain Store presentation including maintenance and housekeeping.
• Inventory control.
• Effective staff management through coaching and development.
• Recruitment of the best candidates.
• Training and Development is 25% of the Manager’s job.
• Oversee training conducted by staff ensuring product knowledge and teamwork.
• Create an environment generating high morale and team spirit.
• Ensure adequate scheduling coverage and synchronized manager presence.
• Conduct weekly general store meetings to relay priorities and sales info.
• Recommend sales and marketing strategies to achieve goals.
• Effective and focused communication with clients, staff and Corporate Office.

Skills

High-Volume Retail Management

Retail Leadership

Staff Coaching

Client Service

Budgeting & Merchandising

Job description

STORE MANAGER - CHICAGO

Dolce & Gabbana represents excellence rooted in its “Made in Italy” heritage. Every creation reflects the Brand’s commitment to craftsmanship, fatto a mano, innovation and quality. Guided by a strong dedication to sustainability, the Brand adopts certified materials and responsible practices, ensuring that contemporary luxury is created with respect for future generations.

ROLE

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional Store Manager career opportunity available at our Chicago boutique. The Store Manager is responsible for managing and operating a single Store. They must be familiar with all systems, methods and procedures involved in the operation of this Store. The Store Manager is responsible for properly applying all guidelines and should always enforce established standards. The central focus is achieving sales plan by maximizing the productivity of all available resources while maintaining the integrity and image of the brand.

MISSION

Responsibilities (including, but not limited to):

• Achievement of Store Sales Goals.
• Control of Store expenses.
• Assure exemplary levels of client service through constant monitoring, assessing and coaching of the staff while managing client development.
• Assure stock fill-in on basics and purchase assortment to achieve Store goals.
• Merchandise presentation to maintain the direction of the collection and maximize sales.
• Maintain overall Store presentation that includes overseeing Maintenance, Housekeeping, Professionalism and Organization.
• Smooth Store operations through confident and knowledgeable decision-making. Requires knowledge of consequences, alternatives and available resources on all subjects.
• Inventory control.
• Effective staff management through coaching and development
• Recruitment of the best candidates.
• Training and Development is 25% of the Manager’s job.
• The Store Manager must oversee training conducted by other staff members ensuring that product knowledge, client service, systems, procedures and teamwork are adequately covered. In addition, the Store Manager prepares personnel development plans for the staff, which include clear, measurable goals.
• Create an environment which generates high levels of morale and team spirit. Group activities, contests and special employee benefits, with advanced approval by Corporate, should be encouraged.
• Ensure adequate coverage levels through review and approval of all schedules; daily zone and break schedules, weekly and vacation schedules. Additionally, all managers’ schedules must be synchronized to always ensure proper management presence in the Store.
• General Store meetings should be conducted weekly to convey information to staff on overall employee and sales related issues, product knowledge, etc. Every morning, daily sales expectations, new shipments and the day’s priorities should be reviewed within each department or through a general meeting.
• Recommend sales and marketing strategies to achieve goals.
• Effective and focused communication with all levels, especially clients, staff and Corporate Office.

PROFILE

• 5+ years of High-Volume Retail Management experience, preferably in the luxury sector
• Exceptional organizational skills, follow-through and attention to detail
• Strong problem-solving attitude
• Able to asses’ priorities, meet deadlines and work under pressure
• Collaborative spirit and proactive attitude

A career at Dolce & Gabbana offers the opportunity to contribute to a legacy defined by creativity, craftsmanship and responsibility. Together, we continue to shape timeless fashion, while advancing the Brand’s vision of sustainable luxury.

Dolce & Gabbana is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

LOCATION: USA - CHICAGO - IL