Store Manager - Chicago

Dolce & Gabbana S.r.l.; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Dolce & Gabbana is seeking a Store Manager for our Chicago boutique to lead a single store with accountability for operations, sales, and customer experience. You will ensure compliance with brand standards and optimize inventory, merchandising, and staffing to achieve sales targets.

The role emphasizes team leadership, coaching, and training, with a focus on delivering exemplary client service while maintaining the brand image and store presentation.

Qualifications

• 5+ years of high-volume luxury retail management experience.
• Exceptional organizational skills and attention to detail.
• Strong problem-solving attitude with ability to adapt under pressure.
• Collaborative spirit and proactive attitude.

Responsibilities

• Achieve store sales goals and maximize productivity of resources.
• Control store expenses and manage budget adherence.

Skills

High-Volume Retail Management

Organizational Skills

Problem-Solving

Team Leadership

Job description

Dolce & Gabbana represents excellence rooted in its “Made in Italy” heritage. Every creation reflects the Brand’s commitment to craftsmanship, fatto a mano, innovation and quality. Guided by a strong dedication to sustainability, the Brand adopts certified materials and responsible practices, ensuring that contemporary luxury is created with respect for future generations.

ROLE

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional Store Manager career opportunity available at our Chicago boutique. The Store Manager is responsible for managing and operating a single Store. They must be familiar with all systems, methods and procedures involved in the operation of this Store. The Store Manager is responsible for properly applying all guidelines and should always enforce established standards. The central focus is achieving sales plan by maximizing the productivity of all available resources while maintaining the integrity and image of the brand.

MISSION

Responsibilities (including, but not limited to) :

• Achievement of Store Sales Goals.
• Control of Store expenses.
• Assure exemplary levels of client service through constant monitoring, assessing and coaching of the staff while managing client development.
• Assure stock fill-in on basics and purchase assortment to achieve Store goals.
• Merchandise presentation to maintain the direction of the collection and maximize sales.
• Maintain overall Store presentation that includes overseeing Maintenance, Housekeeping, Professionalism and Organization.
• Smooth Store operations through confident and knowledgeable decision-making. Requires knowledge of consequences, alternatives and available resources on all subjects.
• Inventory control.
• Effective staff management throughcoaching and development
• Recruitment of the best candidates.
• Training and Development is 25% of the Manager’s job.
• The Store Managermust oversee training conducted by other staff members ensuring that product knowledge, client service, systems, procedures and teamwork are adequately covered. In addition, the Store Managerprepares personnel development plans for the staff, which include clear, measurable goals.
• Create an environment which generates high levels of morale and team spirit. Group activities, contests and special employee benefits, with advanced approval by Corporate, should be encouraged.
• Ensure adequate coverage levels through review and approval of all schedules; daily zone and break schedules, weekly and vacation schedules. Additionally, all managers’ schedules must be synchronized to always ensure proper management presence in the Store.
• General Store meetings should be conducted weekly to convey information to staff on overall employee and sales related issues, product knowledge, etc. Every morning, daily sales expectations, new shipments and the day’s priorities should be reviewed within each department or through a general meeting.
• Recommend sales and marketing strategies to achieve goals.
• Effective and focused communication with all levels, especially clients, staff and Corporate Office.

PROFILE

• 5+ years ofHigh-VolumeRetail Management experience, preferably in the luxury sector
• Exceptional organizational skills, follow-through and attention to detail
• Strong problem-solving attitude
• Able to asses’ priorities, meet deadlines and work under pressure
• Collaborative spirit and proactive attitude

A career at Dolce & Gabbana offers the opportunity to contribute to a legacy defined by creativity, craftsmanship and responsibility. Together, we continue to shape timeless fashion, while advancing the Brand’s vision of sustainable luxury.

Dolce & Gabbana is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.