Store Manager

Läderach (Schweiz) AG; Chicago, Northern (IL, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay

Medical coverage

Dental

Vision coverage

Life Insurance

401(k) enrollment

Employee assistance program

Career development

Product discounts

Free parking

Job summary

Läderach (Schweiz) AG in Chicago is seeking an experienced Store Manager to lead our chocolatier boutique. You will drive exceptional customer service, supervise a team, manage inventory and merchandising, and coordinate store operations with regional management.

This role offers a dynamic environment, competitive pay, and opportunities to contribute fresh ideas while upholding our Swiss chocolate standards.

Qualifications

• 3+ years in retail with increasing responsibility.
• Strong leadership, staff management and customer service skills.
• Proficient with email, Microsoft 365, data entry and spreadsheets, and POS.
• Reliable with a flexible schedule including weekends and holidays.
• Quality-minded with keen attention to detail; proactive and efficient.
• Passionate about chocolate.

Responsibilities

• Deliver outstanding customer experience and motivate staff to provide superior service.
• Oversee product sales, register duties, shop and shelf care, gift packaging and in-store order fulfillment.
• Ensure accuracy of seasonal staging and product merchandising.
• Schedule effective staff shifts and coordinate store meetings/events.
• Ensure accuracy of product merchandising and store inventory orders.
• Help achieve in-store compliance and loss prevention standards.
• Act as a key communicator of corporate values to customers and employees.
• Take on other role-related responsibilities as assigned by Regional Manager.

Skills

Leadership

Staff management

Customer service

Computer skills

Microsoft 365

Data entry

Spreadsheets

POS

Flexible schedule

Attention to detail

Proactive

Passionate about chocolate

Tools

POS

Microsoft 365

Job description

Store Manager

High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group, and the trend is rising. The company's headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams. The Retail business unit comprises more than 230 chocolateries in more than 25 countries. Here we offer our chocolate specialties and invite customers to experience fresh chocolate in ever new ways. Want to be part of it too? Come and join us.

What you can expect

• You will deliver outstanding customer experience, motivating staff to provide superior customer service
• You oversee product sales and register duties, shop and shelf care, gift packaging and in-store order fulfillment.
• You will ensure the accuracy of Laderach seasonal staging and product merchandising.
• You will schedule effective staff shifts and coordinate store meetings/events.
• You will ensure the accuracy product merchandising and store inventory orders.
• You help achieve in-store compliance and loss prevention standards.
• You will act as a key communicator of corporate values to customers and employees.
• You will take on other role-related responsibilities as assigned by the Regional Manager.

What we expect from you

• You have at least 3 years of experience in a retail space with increasing levels of responsibility (ex-growth from associate level to shift lead/assistant manager)
• You are equipped with strong leadership, staff management and customer service skills.
• You are proficient Computer skills such as email use and management, Microsoft 365, data entry and spreadsheets, and POS.
• You are reliable with a flexible schedule, including weekend and holiday availability.
• You are quality-minded with keen attention to detail.
• You are proactive and efficient.
• You are passionate about chocolate.

What we offer you

• Competitive Pay
• Medical-80% contribution by Laderach of Employee only plan and 50% contribution by Laderach of Family Coverage plan (s)
• Dental
• Vision 100% covered by Laderach
• Life-Laderach covers up to $25k of Life Insurance (option to go up to $150k)
• Optional 401(k) enrollment
• Employee assistance program
• An exciting working environment with motivated colleagues
• A position with lots of personal responsibility
• The opportunity to contribute fresh ideas
• An open and respectful feedback culture
• In-house and further external training
• Unique career opportunities
• Generous discounts on our products
• Chocolate at work
• Free parking spaces

We are an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings are filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law. Our success and momentum to expand is only possible through the passionate drive of our diverse 2,500 employees, who come from more than 80 countries and represent various backgrounds, religious beliefs, and lifestyles.