Store Manager

Extra Space Storage; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a leading self-storage company in the U.S. as a Store Manager in Charlotte, where you'll oversee operations and ensure top customer service standards. This role includes maximizing sales through strong customer relationships and maintaining operational excellence at our facilities, all while enjoying a work-life balance and growth opportunities.

Benefits

Work/life balance

Outstanding company culture

Competitive starting pay + monthly bonus opportunity

Paid Time Off

Generous 401(k) match

Affordable medical benefit options

EXTRAHealthy Wellness Program

BenefitHub discounts

Qualifications

• 2+ years of customer-facing work experience.
• Leadership experience preferred but not required.
• Current valid driver’s license and access to a reliable personal vehicle.

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs.
• Maximize sales objectives through unit rentals and moving supplies.
• Ensure high standards of cleanliness through continuous site maintenance.

Skills

Customer Service

Sales

Leadership

Education

High School diploma or GED

College education

Job description

The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. This role ensures the facility meets high cleanliness standards, maintains financial accuracy through effective reporting and controls, and consistently delivers operational excellence. The Store Managers are accountable for building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts.

Extra Space Storage is the largest self-storage company in the United States by store count, with over 4,000 stores nationwide. We look for leaders who are responsible, passionate, and innovative as they take charge of day-to-day operations at our beautiful self-storage facilities.

Benefits We Offer You

• A work/life balance that allows you to work 5 days a week and be off work by 6pm.

• Outstanding company culture with growth opportunities throughout the U.S.

• Competitive starting pay + monthly bonus opportunity.

• Paid Time Off accrued throughout the year, increasing with years of service.

• Generous 401(k) match with Traditional and/or ROTH choices.

• Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution.

• EXTRAHealthy Wellness Program with rewards towards your medical premium.

• BenefitHub discounts: apparel, auto, electronics, entertainment, pets, travel, etc.

Your Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.

• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.

• Ensure high standards of cleanliness through continuous maintenance of the site, including the office, storage building, and surrounding areas.

• Perform daily site safety inspections, including lock checks.

• Address and resolve customer concerns related to billing, security, auctions, and site usage.

• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.

• Oversee routine administrative tasks, including maintaining auction files, monitoring store budgets, and preparing bank deposits.

• Maintain professional relationships with all Extra Space employees to protect our company culture.

• Perform additional duties as assigned.

Your Qualifications

• 2+ years of customer-facing work experience.

• Leadership experience preferred but not required.

• Sales experience preferred.

• Current valid driver’s license and access to a reliable personal vehicle; except in New York City and Brooklyn.

• High School diploma or GED required; college education is a plus.

Work Environment & Physical Requirements

• Perform indoor and outdoor responsibilities, ranging from sedentary desk work to physical duties with varying physical demands and exposure to seasonal weather conditions.

• Tasks include standing, walking, climbing stairs, bending, sitting, and lifting.

• Regularly required to lift or move items up to 35 lbs., occasionally up to 50 lbs.

Find additional career opportunities at careers.extraspace.com

If you have experience in any of the following roles, we encourage you to apply: Assistant Store Manager, Key Holder, Retail or Shift Supervisor, Sales Lead, Customer Service Team Lead, Customer Service Manager, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (e.g., car, RV, storage, apartment), Property Management, Retail Sales.

If you are a current Extra Space employee, please apply through Jobs Hub in Workday.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.