Assistant Store Manager - TAG Heuer - SouthPark Mall

REEDS Jewelers, Inc.; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

REEDS Jewelers seeks an energetic Assistant Boutique Manager for its TAG Heuer boutique in Charlotte, NC. This role involves leading a team, enhancing client experiences, and driving sales in a luxury retail environment. Applicants should have a strong background in retail, particularly with luxury timepieces or jewelry, and a commitment to excellence in service.

Benefits

Health Insurance

401k

Merchandise Discounts

Qualifications

• 3+ years of experience in luxury retail or jewelry is required.
• Strong leadership presence and team-building skills are necessary.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Drive store performance and support sales goals.
• Foster a client-first luxury service culture.
• Coach and motivate team members to achieve goals.

Skills

Sales Strategy

Team Leadership

Customer Engagement

Conflict Resolution

Education

High School Diploma or equivalent

Tools

POS systems

Microsoft Office

Job description

TAG HEUER

At REEDS Jewelers, we bring timeless values together with the innovation and energy of a modern luxury retailer. For nearly 80 years, we've built a legacy of trust, excellence, and elevated experiences—offering fine jewelry and timepieces from the most prestigious brands in the world. We are family-owned and proudly committed to people, progress, and performance. As we continue to grow, we remain true to our roots while embracing forward-thinking practices and premium partnerships, including our boutique with TAG Heuer.

Known for its cutting-edge technology, bold design, and rich motorsport heritage, TAG Heuer represents the perfect fusion of precision and performance. This iconic Swiss brand shares our passion for excellence, making it a natural fit within the REEDS portfolio of luxury offerings.

Charlotte is a major financial and business center with a thriving luxury retail market. SouthPark Mall and Northlake Mall are key shopping destinations, consistently attracting customers who value outstanding service and well-known brands. The dedicated TAG Heuer and Omega Boutiques at SouthPark offer specialized luxury experiences for timepiece collectors and enthusiasts. Charlotte’s fast-growing economy, vibrant neighborhoods, and strong professional community make it an excellent city for luxury retail careers and long-term growth.

Assistant Boutique Manager

This boutique is exclusively operated by REEDS Jewelers under the TAG Heuer brand, offering an opportunity to lead a store dedicated to a legacy of cutting-edge design, performance, and innovation in luxury timepieces. We’re looking for a n energetic and driven Assistant Boutique Manager to lead an exceptional team, deliver an unforgettable client experience, and uphold the excellence of the TAG Heuer brand.

This is more than a job—it’s a chance to champion a luxury brand, shape a high-performing team, and drive impact through leadership, strategy, and connection.

What You’ll Do

Sales & Business Support

• Partner with the Store Manager to drive store performance, supporting sales goals, KPIs, and profitability
• Analyze sales trends to identify daily and weekly opportunities for growth
• Serve as a brand ambassador, leading by example on the sales floor
• Support effective merchandising, inventory management, and promotional execution

Client Experience & Community Engagement

• Help foster a client-first culture centered on luxury service and elevated experiences
• Support an appointment-driven business model and assist in hosting client appointments
• Participate in personalized client outreach and clienteling efforts to build long-term relationships
• Assist with in-store events that drive traffic, elevate brand presence, and strengthen client loyalty
• Collaborate with corporate teams on local marketing and community initiatives

Team Development & Leadership

• Support and enable the recruitment, onboarding, and ongoing development of store associates
• Coach and motivate team members to achieve personal and store sales goals
• Provide daily feedback, recognition, and developmental support to foster a high-performance team culture
• Help ensure all associates complete product knowledge, selling skills, and client service training

Operations & Store Standards

• Support accurate inventory management, shrink control, and proper POS system use
• Ensure the boutique maintains brand visual standards and exceptional presentation
• Assist with payroll, scheduling, and operational tasks in alignment with business needs
• Help execute all store operations with attention to detail, efficiency, and excellence

Our Values

We lead through REEDS’ core principles:

• Integrity – Do what’s right, always
• Performance Excellence – Drive results and growth
• Stewardship – Build trust at every turn
• Professionalism – Lead with confidence and consistency
• Entrepreneurial Spirit – Think boldly, act decisively
• Team Orientation – Support, uplift, and collaborate
• Passion – Love what you do and share it with others

Required Qualifications

• 3+ years of experience in luxury retail, timepieces, or jewelry
• Proven ability to exceed sales goals while building brand loyalty
• Strong leadership presence with coaching, conflict resolution, and team-building skills
• Proficient in POS systems, Microsoft Office, and digital communication tools
• Availability to work a flexible schedule including evenings, weekends, and holidays
• High School Diploma or equivalent
• Ability to stand long durations of time and carry up to 30 lbs.
• Legal authorization to work in the U.S.

Preferred Qualifications

• Experience with premium timepiece brands
• GIA coursework or certifications
• Deep passion for horology and creating elevated, memorable client experiences

REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.

REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.