Store Manager

Marc Jacobs; Burlington (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k matching

Employee discounts (MJ & LVMH brands)

PerkSpot discounts

Job summary

Marc Jacobs International in Burlington, MA is seeking a Store Manager to lead our Burlington location. You will oversee daily store operations, drive sales results, manage a team, and ensure loss prevention and HR processes are followed.

You will champion clienteling and brand presentation, partner with visual merchandising, and build a culture of inclusion while delivering exceptional client experiences that align with Marc Jacobs’ standards.

Qualifications

• 8+ years retail experience.
• Minimum of 3+ years experience managing others.
• Proven record of motivating, developing, and coaching team members.
• Strong analytical skills - ability to analyze retail KPI's and on-floor behaviors.
• Excellent verbal and written communication skills.

Responsibilities

• Lead team to achieve individual and team sales targets.
• Implement a culture that leverages on all KPIs.
• Analyze sales figures and KPIs using available data to understand performance and opportunities.
• Deliver excellence to exceed client expectations and drive clienteling.
• Partner with visual merchandising to maintain store standards and implement changes as needed.
• Develop, train and motivate associates; manage onboarding and scheduling.

Skills

Retail management

Team leadership

Sales analysis

Customer service

CRM / clienteling

Visual merchandising

Communication

POS proficiency

Microsoft Office

Tools

POS system

Microsoft Office

Job description

Overview

Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Store Manager to lead its Burlington location in Burlington, Massachusetts . The Store Manager will oversee the daily operation of the store including the overall management of the team, merchandise, and sales results. Reporting to the Regional Manager, this position is responsible for loss prevention compliance, human resources management, as well as visual merchandising presentation. The Store Manager will lead by example and deliver positive and inclusive client experiences which contribute to the overall commercial success.

RESPONSIBILITIES

Business Acumen

• Lead team to achieve individual and team sales targets
• Implement a culture that leverages on all KPls
• Analyze sales figures and KPls using available data/systems to better understand performance and sales opportunities

Customer Experience

• Deliver excellence; strive to exceed the expectations of clients
• Drive the team to fully embrace a clienteling culture of building strong and long-term relationships with clients
• Ensure the development, implementation, and execution of company CRM initiatives by providing action plans to the team
• Promote brand awareness, establish market/store presence through community engagement and store events

Visual Merchandising

• In partnership with visual merchandising team, ensure store visual standards are met and maintained
• Support the Visual Team in planning and performing any necessary changes in visual environment
• Review sales frequently and take action on visual merchandising to improve sales

People Management

• Develop, train, and continuously motivate associates towards achieving and exceeding sales objectives
• Lead the recruitment process; build a talent pipeline through networking and competitive shopping
• Provide guidance to associates; deliver constructive feedback and learning opportunities through coaching conversations
• Oversee performance process for all associates and assist in establishing goals/objectives
• Build development plans for all employees; identify and create action plans
• Ensure a consistent and seamless onboarding experience for all new hires
• Schedule effectively to drive sales and manage the allocation of staff resources
• Partner with Regional Manager and Human Resources for all employee relations issues to ensure effective course of action
• Promote a culture of belonging; ensure that all individuals feel welcomed, valued and included

Operations

• Manage the day-to-day operations of the store to ensure the store meets key performance indicators and profit and loss expectations
• Maintain inventory accuracy and shrink rates within company standards by regularly following up with operations and implementing initiatives as needed
• Maintain store operating budget while aiming to reduce overall cost
• Comply with all Loss Prevention audits, cycle counts, incident reporting and inventory reconciliations to ensure annual inventory shrinkage is below company target
• Oversee the processing of incoming and outbound merchandise requests and shipments
• Develop accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees
• Uphold company and store standards, policies and procedures

QUALIFICATIONS

• 8+ years' retail experience
• Minimum of 3+ years' experience managing others within a customer service environment required
• Proven record of motivating, developing, and coaching team members
• Strong analytical skills - ability to analyze retail KPI's and on-floor behaviors
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
• Demonstrated verbal and written communication skills
• Excellent organizational, follow-up, and time management skills
• Passion for the Marc Jacobs brand and product offering
• Passion for the customer experience
• Delivers Excellence - demonstrates passion and empathy, anticipates and exceeds client expectations
• Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs
• Creative & Innovative - promotes curiosity, diversity and collaboration - is open to disruptive ideas
• Ability to connect to the customer through excellent service, strong visual presentation and business acumen
• Computer skills including operating a POS and navigating Microsoft Office suite
• Must have flexibility to work a retail schedule including evenings, weekends and holidays

SALARY & BENEFITS/WHAT WE OFFER

The rate of pay offered will be dependent upon candidate's relevant skills and experience. In addition, we offer our employees a comprehensive benefits package including paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, and 401k matching. We also offer discounts on travel, entertainment, and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year, as well as access to discounts on other LVMH brands.

ABOUT MARC JACOBS

For nearly 40 years, Marc Jacobs has been a driving force in fashion with his philosophy: pioneering designs, an irreverent spirit, the everyday and the extraordinary. Today, the brand continues to make its Marc as rebellious, unpredictable, and original.

Our work is founded on our core brand pillars: unexpected, utilitarian, urban, unisex, and unique. NYC in design and spirit, our teams thrive off relentless authenticity, an openness to standing out, and inclusivity for all.

EEO STATEMENT

Marc Jacobs International was founded on Marc's vision of celebrating uniqueness and being Perfect as You Are. We are committed to building an equitable and inclusive culture that values diversity of thought, background, and experience - all essential to our spirit of innovation and creativity. In line with this commitment, we believe that the best candidate may be one who comes from a less traditional background or may meet the qualifications in different ways. We encourage you to apply even if you don't meet all of the listed qualifications.

Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state or local law.