PT Sales Supervisor - Wrentham Premium Outlet

LVMH; Wrentham (MA); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

paid holidays

vacation time

sick and personal time

medical

dental

vision insurance

401k matching

discounts on MJ products

Job summary

Marc Jacobs International at the Wrentham Premium Outlet in Massachusetts is seeking a Sales Supervisor to support store leadership, drive sales, and coach the team toward exceptional customer experiences.

You will lead the sales floor, ensure guest readiness, uphold policies, and build loyal client relationships while demonstrating knowledge of the Marc Jacobs universe and brand pillars.

Flexibility to work retail hours including evenings, weekends and holidays is required.

Qualifications

• 3+ years’ experience in retail, sales, or industry-adjacent role with a focus on customer service.
• Prior leadership experience strongly preferred.
• Experience in generating sales and developing client relationships.
• Excellent verbal and written communication skills.
• Passion for the Marc Jacobs brand and product offering.

Responsibilities

• Consistently achieve or exceed individual & store sales and KPIs.
• Lead the sales floor to deliver an excellent customer experience.
• Ensure the store is guest ready and welcoming.
• Build the sale by sharing styling expertise and product knowledge.
• Foster collaboration and open communication with colleagues and management.
• Open and close the store according to Marc Jacobs procedure.
• Maintain organized sales floor and stockroom, adhere to policies.

Skills

Retail sales

Leadership

Client relationships

Communication

Customer service

Time management

Tools

POS

Microsoft Office

Job description

Marc JacobsInternational, powered bythe creative genius of Marc Jacobs, seeks a Sales Supervisor to join its Wrentham Premium Outlet in Wrentham, Massachusetts. The Sales Supervisor will support Management with all aspects of the store including day-to-day operations such as driving sales, providing exceptional customer experience, and coaching and developing the team. In partnership with Management, the Sales Supervisor supports with implementing and enforcing company policies & procedures, corporate directives and initiatives, and ensures store standards are maintained.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

Consistently achieve or exceed individual & store sales and other commercial KPIs

Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships

Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves

Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge

Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business

Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars

Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries

Foster a culture of collaboration and open communication with colleagues and management

Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management

Open and close the store according to Marc Jacobs procedure

Ensure both the sales floor and stockroom are well-organized

Adhere to all company policies and procedures

QUALIFICATIONS:

3+ years’ experience in retail, sales, or industry-adjacent role with a focus on customer service

Prior leadership experience strongly preferred

Experience in generating sales, building, and developing client relationships

Demonstrated verbal and written communication skills

Delivers Excellence - demonstrates passion and empathy for clients, anticipates and exceeds client expectations

Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs

Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas

Excellent organizational, follow-up, and time management skills

Passion for the Marc Jacobs brand and product offering

Computer skills including operating a POS and navigating Microsoft Office suite

Must have flexibility to work a retail schedule including evenings, weekends and holidays

SALARY & BENEFITS/WHAT WE OFFER:

The rate of pay offered will be dependent upon candidate’s relevant skills and experience.

• paid holidays
• vacation time
• sick and personal time
• medical
• dental
• vision insurance
• 401k matching
• discounts on travel, entertainment, and more through our partnership with PerkSpot
• discounts on MJ products throughout the year
• access to discounts on other LVMH brands

ABOUT MARC JACOBS

For nearly 40 years, Marc Jacobs has been a driving force in fashion with his philosophy: pioneering designs, an irreverent spirit, the everyday and the extraordinary. Today, the brand continues to make its Marc as rebellious, unpredictable, and original.

Our work is founded on our core brand pillars: unexpected, utilitarian, urban, unisex, and unique. NYC in design and spirit, our teams thrive off relentless authenticity, an openness to standing out, and inclusivity for all.

EEO STATEMENT

Marc Jacobs International was founded on Marc’s vision of celebrating uniqueness and being Perfect as You Are. We are committed to building an equitable and inclusive culture that values diversity of thought, background, and experience – all essential to our spirit of innovation and creativity. In line with this commitment, we believe that the best candidate may be one who comes from a less traditional background or may meet the qualifications in different ways. We encourage you to apply even if you don’t meet all of the listed qualifications.

Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state or local law.