Store Manager

buildinghopeinthecity; Brook Park (OH); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Health benefits

401(k) match

PTO accrual

Job summary

Building Hope in the City is seeking a dynamic Store Manager for our Brook Park location. The role leads store performance and team development, building a strong culture and delivering exceptional customer service.

You will mentor Assistant Managers, coordinate scheduling, oversee operations, and represent the brand in the community, while ensuring work-life balance.

Qualifications

• Experience leading retail teams
• Strong communication and leadership abilities
• Flexible availability including evenings/weekends

Responsibilities

• Lead and develop store team
• Oversee store operations, scheduling, and compliance
• Ensure high-quality customer service
• Maintain brand standards
• Collaborate with leadership on strategy

Skills

Store management

Customer service

Communication skills

Leadership

Team collaboration

Time management

Delegation

Tech proficiency

Tools

POS systems

Microsoft Office

Google Workspace

Slack

Job description

The ideal candidate is a confident and capable leader who can step in, provide direction, and grow alongside the team, helping Assistant Managers and staff strengthen their leadership skills. We need someone who can help the store be a high-functioning, collaborative team environment while raising the bar on exceptional customer service. This is not your average retail store manager position - we work hard, but you’ll maintain a great work-life balance with your schedule and be a valued partner in the continued growth of the store and the brand.

Position Summary

The dynamic, people-first Store Manager role takes ownership of both store performance and team development. This role is not just about managing operations; it’s about building a strong, unified team, developing emerging leaders, and creating a store culture that thrives. This position serves as a hands-on leader, culture builder, and customer experience champion, making a meaningful impact while advancing the mission of Common Threads and Building Hope in the City. The Store Manager will be supported in their efforts by the Director of Common Threads, and the rest of the leadership and administrative team.

General Responsibilities

Leadership, Team Management, and Accountability

• Accomplish management objectives through collaborative teamwork
• Support and enforce company policies and procedures by providing timely coaching to address performance or conduct concerns, including leading difficult conversations and administering corrective action as needed, in alignment with organizational guidelines and values
• Encourage, motivate, and empower team members, and leverage skills and resources in ways that reflect the character and values of Common Threads and Building Hope in the City
• Conduct or oversee regular check-ins and annual performance reviews with the management team and associates

Store Operations, Coverage, and Compliance

• Manage and oversee completion of opening and closing checklists, directly or through delegation, including:
  • Proper Point of Sale (POS) operations
  • Opening and closing the store reliably and on time
  • Performing cash open and close procedures accurately
  • Ensuring cleanliness and organization of the sales floor in all areas
  • Following ADA and Fire Code requirements related to the sales floor
• Cover the responsibilities of Assistant Managers and Leads when they are away from the store
• Organize floor space to maximize revenue potential while maintaining safety and brand guidelines
• Ensure deposits are taken to the bank in a timely manner

Customer Experience and Brand Representation

• Demonstrate and deliver outstanding customer service to shoppers, donors, volunteers, and fellow staff members
• Oversee the in-store music platform in accordance with Common Threads’ guidelines
• Help manage and nurture partner relationships, including utilities, storage facilities, local churches, and community groups

Communication, Meetings, and Information Flow

• Serve as a communication liaison regarding sales and other pertinent information for cashiers via internal messaging boards, phone calls, and in-person communication
• Stay up to date with daily store communications on Slack
• Attend, lead, and contribute to weekly store meetings, monthly all-staff meetings, bi-monthly Store Manager meetings, and quarterly leadership team meetings
• Utilize provided software to input data, create meeting agendas, and track and resolve store-and brand-related issues as part of the leadership team

Scheduling and Administration

• Prepare staff schedules and daily setup sheets
• Track PTO, birthdays, and anniversaries through our HRIS platform
• Review, edit, and approve time sheets, or delegate and oversee the process, in collaboration with Payroll and HR
• Collaborate with other store leaders on onboarding and offboarding processes, including interviewing new hires

Reporting, Systems, and Financial Oversight

• Review and manage weekly and monthly reports, including but not limited to expense, productivity, daily sales, monthly sales, profit and loss, and sales packets

Other

• Other duties as assigned

Key Skills and Qualifications

• Passion for excellent internal and external customer service
• Expert at checkout and POS systems
• Retail or resale management experience, or transferable management/leadership skills
• Strong communication skills, both written and verbal
• Strong interpersonal skills; able to relate positively and effectively with staff, guests, donors, and volunteers
• Ability to effectively delegate and manage responsibilities
• Self-motivated with good time management skills
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Excel); Google Workspace applications (Drive, Docs, Sheets); and team communication platforms, specifically Slack

Physical and Other Requirements

• Ability to commute to and from store location in Brook Park and occasional travel to other Common Threads or Building Hope in the City locations
• Clean driving record and reliable personal transportation
• Flexible availability, including some evenings and weekends as well as shift coverage due to illness or emergencies of leadership
• Able to stand on feet and work for several hours without sitting
• Able to walk, twist, push, and lift at least 40 pounds
• Ability to pass a background check
• Authorized to work in the U.S. for any employer
• NOTE: Sometimes production areas can be dusty due to indoor/outdoor traffic and nature of donated items and cleaning. Sometimes working in an outdoor or warehouse environment for short periods is required

Compensation and Benefits

• $48,000 to $50,000 per year, commensurate with experience
• Retirement plan with employer match up to 3%
• PTO accrual begins on start date
• Employer-sponsored health benefits after 30 days (30+ hours/wk) and voluntary supplemental life benefits (20+hrs/wk)
• Bonus compensation plans
• Professional development opportunities