Retail Store Manager

Goodwill Industries of Middle Tennessee, Inc.; Brentwood (TN); On-site; USD 52,000 - 78,000; Full time

Job summary

Goodwill Industries of Middle Tennessee, Inc. is seeking a Retail Store Manager to lead a diverse team and drive store performance. The role focuses on optimizing talent, operational excellence, and delivering a rewarding guest and donor experience.

The position emphasizes managing budgets, scheduling, training, and adherence to Goodwill policies while promoting teamwork, respect, uprightness and empowerment across all store activities.

Qualifications

• 5+ years supervising teams of 30+ employees.
• 5+ years management experience preferred; Retail management preferred.
• Experience developing budgets and creating plans to exceed financial expectations.
• Experience hiring and developing staff.
• Proficiency with the MS Office suite; Basic Excel and Email.

Responsibilities

• Lead store team to maximize revenue and production goals.
• Ensure compliance with policies, SOPs, and safety procedures.
• Schedule coverage to optimize labor hours and payroll.
• Drive store performance through training, development, and motivation of staff.
• Oversee cash handling, pricing, donations processing, and reporting.

Skills

Team leadership

Budgeting

Data analysis

SOP adherence

Staff development

Communication

Organization

Multi-tasking

Independent work

Travel willingness

Education

High School or college degree

Bachelor’s degree preferred

Tools

MS Office

Excel

Email

Job description

Job Summary

Our Retail Store Managers lead teams to maximize the financial output of their stores through the optimization of talent, operational excellence execution, and delivering a rewarding guests and donor experience. Our Retail Store Managers act with urgency and are driven to achieve results. They thrive on building high performance teams that execute with excellence that is in accordance with established business practices as mandated by the agency’s policies, procedures and budget with the Mission, Vision, and Core values of Goodwill Industries of Middle Tennessee, Inc.

Job Location

Mill Creek

Job Description

The Retail Store Manager will promote a positive work environment that celebrates our vision, mission and core values of Teamwork, Respect, Uprightness and Empowerment in every action and interaction with team members, donors, customers, management and persons served.

Essential Functions

• Complies with company’s policies and DGR standard operating procedures (SOP’s) and the company’s safety and security policies and procedures.
• Responsible for administration of Human Resources policies and procedures consistently, such as employment process (i.e. interviewing, hiring, etc.), corrective action, attendance and employee termination and coordinates with Human Resources as necessary.
• Prioritizes workload of all employees, validate execution of standard operating procedure.
• Drives production and sales to exceed financial goals.
• Creates and maintains a high-performing management and store associate team through consistent selection, training, development, and motivation that fosters Goodwill’s mission, vision and core values.
• Responsible for achieving budgeted revenue income and production goals within their store in order to provide satisfactory financial support to the organization’s mission.
• Identifies work to be done; prioritize and delegate to reach performance goals.
• Responsible for all employees and guests/donors’ well-being and safety
• Adheres to Goodwill’s store operational standards. This includes but is not limited to, opening and closing procedures, cash management, pricing, rotation schedule, processing donations, store outlet and trash returns, record keeping and reporting information accurately.
• Performs all job functions within the store when needed.
• Oversees the overall maintenance and general housekeeping of the building; reporting all issues and repair recommendations to maintenance department in a timely manner.
• Ensures all employees receive the appropriate training based on their job, including spot checking quality of work, coordinating with other departments as appropriate and implementing policies and procedures.
• Schedules proper coverage of the store, production and donation employees to ensure that sales will be maximized (i.e. days off, lunch breaks, and morning and afternoon rest periods, and arranging vacations) Ensures all employees are scheduled in a manner that ensures floor coverage while not exceeding preset labor hours. Operates store effectively to prevent unnecessary overtime hours while maximizing revenue per labor hour.
• Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the business.
• Performs store housekeeping duties as needed, including sweeping, mopping, vacuuming, wiping shelves and dusting (including restrooms and dressing rooms.)
• Perform other duties as assigned by management.

Minimum Qualifications

Education

• High School and College Degree preferred.

Experience

• 5+ years of experience supervising teams of 30 or more employees
• 5+ years or more management experience is preferred; Retail management preferred
• A strong familiarity with developing budgets and creating plans to exceed financial expectations
• A focus on maintaining and improving Standard Operating Procedures (SOP’s)
• Experience with hiring and developing staff
• Proficiency with the MS Office suite
• Previous experience recruiting, hiring training and developing staff, conducting performance reviews, and scheduling staff is required

Knowledge And Skills

• Demonstrated capacity to embrace change.
• Demonstrated decision making abilities
• Able to analyze data to identify key issues and trends through the use of Metrics and Key Performance Indicators.
• Able to understand, communicate, comply with and enforce policies and procedures.
• Able to use data to set priorities and translates goals into action plans.
• Able to consistently pushes self and others for results. Manages internal and external communications.
• Able to learn new processes quickly and possesses strong organizational skills.
• Able to problem-solve, prioritize and be able to multi-task.
• Able to work independently with minimal supervision.
• Able to travel to and work at other locations as needed.
• Able to do basic math (addition, subtraction, multiplication and division) and manage a budget.
• Able to read and complete forms.
• Able to lift, carry, push or pull loads weighing over 50 pounds continuously.
• Basic computer skills (Basic Excel and E-mail).

Preferred Education / Experience / Knowledge & Skills / Certification & License

• Bachelor’s degree is preferred.
• Valid driver’s license required
• Experience working in donated goods is preferred.
• Experience in customer service is preferred.
• Experience in office management is preferred.