Store Manager

Ross Stores; Baltimore (MD); On-site; USD 55,000 - 87,000; Full time

Job summary

A leading company in retail is seeking a Retail Store Manager to oversee store operations in Baltimore. The role involves leading a team to achieve sales goals, ensuring customer satisfaction, and maintaining operational standards. Candidates should have at least five years of retail management experience and strong leadership skills.

Benefits

Insurance

401(k)

Performance bonuses

Qualifications

• At least five years of retail store management experience.
• High level of customer service skills.
• Ability to lead, motivate, and communicate effectively with staff.

Responsibilities

• Responsible for all aspects of store operations.
• Recruit, train, and develop assistant managers and associates.
• Manage payroll administration and ensure compliance with policies.

Skills

Customer service skills

Leadership

Organizational skills

Communication

Job description

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores and a strong track record of success and growth. Our focus is on providing our customers with high-quality brands and on-trend merchandise at extraordinary savings, all while offering a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success: Our team pursues excellence while learning and evolving.
• Career growth: We develop industry-leading talent because Ross grows when our people grow.
• Teamwork: We collaborate to solve hard problems and find the right solutions.
• Our commitment to Diversity, Equality & Inclusion, and community: We celebrate diverse backgrounds, identities, and ideas, believing our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment with ongoing learning and development opportunities.

GENERAL PURPOSE:

Responsible for all aspects of store operations, leading the entire store to meet company standards and best practices. Staff, train, and develop leadership to deliver sales and profit goals while maintaining a friendly shopping environment. Recruit, train, and develop associates. Manage operations of stockroom, front end, and sales floor to ensure timely merchandise flow, proper receiving, and expense management through best practices and productivity.

ESSENTIAL FUNCTIONS:

General Operating Requirements:

• Lead all company best practices, maximizing productivity by minimizing steps and touches.
• Analyze store reports to evaluate expenses and performance.
• Address variances to standards with appropriate action plans, partnering with the District Manager.
• Ensure proper scheduling of associates to meet business objectives.
• Accept special assignments as directed by leadership.
• Manage payroll administration, including punch edits, scheduling compliance, and reporting.

Organizational Development:

• Recruit, hire, train, and develop assistant managers, area supervisors, and associates.
• Reduce turnover through selection, training, motivation, and retention tools.
• Address personnel and performance issues, including coaching and disciplinary actions.
• Ensure compliance with personnel policies and all regulations.

Expense Control:

• Lead expenditure management within budget.
• Control payroll hours to align with business trends.

Maintaining a Safe & Secure Environment:

• Adhere to safety policies, ensuring safety of associates and customers.
• Ensure associates understand emergency procedures.

Customer Service:

• Treat all customers and associates with respect, demonstrating professionalism and courtesy.
• Implement customer service and merchandise presentation programs.
• Supervise and coach associates in providing efficient, friendly service.

Personal and Store Brand:

• Model professional appearance and reinforce dress code.
• Represent and support the company brand.
• Maintain a clean, organized, and inviting store environment.

Merchandise Processing and In-Store Marketing:

• Ensure timely recovery, sizing, and markdowns according to standards.
• Organize merchandise per merchandising guidelines.
• Manage merchandise processing to the sales floor within expected timeframes.

Loss Prevention:

• Train associates on loss prevention programs to meet shortage goals.
• Demonstrate integrity, safeguard confidential information, and ensure compliance with loss prevention policies.
• Lead the annual inventory process and monitor stock policies.

COMPETENCIES:

• Manage work processes
• Business acumen
• Plan, align, and prioritize
• Build talent
• Collaborate
• Lead by example
• Communicate effectively
• Ensure accountability and execution

QUALIFICATIONS AND SKILLS:

• At least five years of retail store management experience.
• High level of customer service skills.
• Ability to lead, motivate, and communicate effectively with staff.
• Strong organizational and prioritization skills.
• Fluency in English.
• Ability to exercise independent judgment and discretion.
• Availability to work evenings and weekends.

PHYSICAL REQUIREMENTS/ADA:

Ability to operate store equipment, stand/walk for up to 100%, and lift up to 25 lbs. Requires frequent bending, squatting, reaching, and occasionally pushing/pulling. Ability to perform basic math and use janitorial and store equipment.

SUPERVISORY RESPONSIBILITIES:

Direct supervision of assistant managers, area supervisors, and retail associates.

DISCLAIMER:

This description summarizes primary duties; duties may change. Ross is an equal opportunity employer and values diversity. We comply with applicable laws on discrimination.

COMPENSATION AND BENEFITS:

Base salary ranges from $55,600 to $86,876, depending on experience and location. Benefits include insurance, discounts, 401(k), stock purchase, and various paid time off and performance bonuses.