Store Manager

Dogtopia of Herndon; Baltimore (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Free Dog Daycare

Retail Discount

Paid Vacation

Medical, Vision, and Dental Insurance

Job summary

Dogtopia of Herndon is seeking a hardworking and self-motivated Store Manager for their busy dog daycare. This position involves maintaining safety and accountability for a team of up to 15 employees and managing a group of up to 100 customer dogs. The ideal candidate should be organized, capable of multi-tasking, and prepared for a fast-paced environment.

Benefits include free dog daycare, retail discounts, paid vacation, and health insurance. The role requires a minimum of three years of management experience and strong communication skills.

Qualifications

• Minimum of three years of direct management experience of a team of 15 or more employees.
• Genuine affinity for dogs; must embrace various dog breeds.
• Willingness to learn basics of dog behavior.

Responsibilities

• Maintain accountability and safety for a team of up to 15 employees.
• Provide high-level customer service and manage complaints.
• Oversee training and development of team members.

Skills

Management experience

Affinity for dogs

Organization skills

Microsoft Office proficiency

Verbal communication skills

Multi-tasking

Job description

Job Description

Dogtopia is seeking a hardworking, organized, and self-motivated Store Manager for busy dog daycare.

The Store Manager is responsible for maintaining accountability and safety for a team of up to 15 employees and a group of up to 100 customer dogs. We are a fast-paced business and the candidate should be prepared to spend the entire shift on his/her feet. Multi-tasking and maintaining organization in a busy environment is required.

Primary functions include but are not limited to:

• Upholding and setting the example for our company values
• Providing the highest level of customer service to our clients, including managing any customer complaints through our online customer satisfaction rating system
• Successful interviewing and hiring of team members
• Overseeing training and developing of team members, including offering daily feedback as well as writing and delivering performance reviews
• Overseeing the maintenance of store social media presence
• Maintaining and monitoring store supply levels and budgeting
• Ability to invoice customer purchases accurately, as well as monitor accountability of team in this area
• In-store and out-of-store marketing such as local dog events, special promotions, and customer competitions
• Ensuring that all Dogtopia health and safety policies are followed with regard to the dogs and the team members

Benefits include:

• Free Dog Daycare: one dog per shift - must meet all daycare requirements
• Retail Discount
• Paid Vacation
• Medical, Vision and Dental insurance

Qualifications

Successful candidates should:

• Have a minimum of three years of direct management experience of a team of 15 or more employees
• Have a genuine affinity for dogs; they are the center of our business! We do not breed discriminate so if you have a fear of certain dogs, this is not a good fit
• Be willing and able to learn basics of dog behavior; attending the playrooms will occasionally be required
• Be proficient in Microsoft Office including Excel
• Possess strong verbal communication skills and the ability to train and develop teams
• Possess strong skills in organization, multi-tasking, and maintaining oversight
• Must be at least 18 years of age!

Additional Information

All your information will be kept confidential according to EEO guidelines.