Playroom Manager

Dogtopia of White Flint; Rockville (MD); Presencial; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bring your dog to work

Exceptional training in dog behavior

Descripción de la vacante

A leading dog daycare provider in Rockville, MD is seeking a Playroom Manager to ensure a safe, fun environment for dogs. The ideal candidate will have a passion for dogs, at least 2 years of experience in canine care, and strong leadership skills. Responsibilities include supervising staff, managing dog evaluations, and providing excellent customer service. This role is perfect for those who thrive in a dynamic, energetic atmosphere and love working with animals.

Formación

• Must have at least 2 years of experience caring for dogs.
• Experience in a supervisory role preferred.
• Franchise experience a plus.

Responsabilidades

• Ensure a safe and fun play environment for all pups.
• Supervise the team to meet safety and customer service standards.
• Conduct dog evaluations and greet all visitors.

Conocimientos

Excellent verbal and written communication skills

Excellent interpersonal and customer service skills

Excellent organizational skills and attention to detail

Excellent sales and customer service skills

Strong analytical and problem-solving skills

Ability to coach and give feedback to employees

Ability to function well in a high-paced environment

Educación

High school diploma or equivalent

At least one year of experience in a supervisory role

Herramientas

Microsoft Office Suite

Descripción del empleo

Description:

Bring your dog to work? That’s right! Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual that will assist in ensuring our team and dogs are safe and having fun as a Playroom Manager. This role will be focused on training and ensuring execution of the Canine Coaches and other members of the team. This person should love dogs- and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!

ABOUT YOU:

• You love dogs and would love to care for them all day, every day!
• You love being involved in assessing and improving dogs behaviors.
• You’re fast paced, with a strong sense of urgency.
• You’re the kind of person who takes your job seriously.
• You thrive when you have multiple challenges on your plate.
• You’re focused on achieving goals consistently and efficiently.
• You’re careful not to make mistakes and can be counted on to ensure all the dogs are safe and well cared for!
• You’re lively, enthusiastic, and a very strong communicator.
• You are cooperative, helpful, and careful.
• You like meeting and interacting with new people.
• You like to work with others and build a teamwork consensus.
• You enjoy motivating a team through positivity to accomplish common goals
• You enjoy working in a collaborative, harmonious teamwork environment.
• You love training and developing others to be just as awesome as you!
• You have worked in a role caring for dogs, preferably for at least 2 years.

If you are seeing yourself in these words, we’d love to talk to you about our Playroom Manager role!

ABOUT US:

We’re Dogtopia and we are a unique breed!

• We love and care for our Pet Parents’ pups like they are our own.
• We provide you with the industry best training in dog behavior and care.
• A big part of our success: we hire great people, who love dogs, and we treat them exceptionally well and reward them for their excellence.
• It’s always bring your dog to work day!

ABOUT THE PLAYROOM MANAGER ROLE:

• The focus of the Playroom Manager is to ensure a safe and fun play environment for each pup while supervising the team to ensure all standards are being met ensuring safety and superior customer service are at the forefront of everything.
• You care for all furry friends as if they were a part of your family.
• Creating the Most Exciting Day Ever for the pups in your playroom.
• You interact with dogs and are always on stage. All rooms are equipped with cameras so Pet Parents can stay engaged with their dogs and watch the fantastic experience you create for their pup.
• Greet everyone who walks in or out of Dogtopia.
• Answer Pet Parent questions over the phone and in person.
• Conduct dog evaluations for all Meet and Greets.
• Provide any meals or necessary medications to dogs in our care.
• Create any necessary Behavior Modification plans for dogs that need one.
• Assess, develop, and train other team members as necessary.
• Act as the Manager on Duty in the absence of the General Manager.

Requirements:

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent sales and customer service skills.
• Strong analytical and problem-solving skills.
• Ability to coach and give feedback to employees.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma or equivalent.
• At least one year of experience in a supervisory role in a professional environment.
• Franchise experience a plus

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of walking and standing, up to 8 hours.
• Must be able to lift 50 pounds at times.

Other Requirements:

• Must love dogs.