Store Manager

TWP; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

TWP in Austin, Texas seeks a Store Manager to drive performance through exceptional customer experiences and long‑lasting client relationships. This role blends sales leadership with operations oversight to optimize profitability and efficiency, while building a cohesive, high‑performing team aligned with the brand’s luxury standards.

The Store Manager will lead by example on the floor, coach stylists, manage daily operations, and ensure the store reflects the brand's elevated identity.

Qualifications

• 2+ years of management experience in fashion/retail.
• 2+ years of prior sales experience.
• Experience with Austin retail fashion market.
• Relationship-driven selling expertise.

Responsibilities

• Meet personal and store sales goals by delivering outstanding customer service.
• Establish returning client business and maintain long-lasting relationships.
• Utilize selling culture and training tools to meet KPI expectations.
• Lead, coach, and develop staff on the sales floor and in-store operations.
• Maintain organization, cleanliness, and merchandise flow front and back of house.
• Recruit, hire, onboard, and train new hires.
• Collaborate across Human Resources, Operations, Client Services, and Visuals.

Skills

Drive for results

Team player

Time management

Personal credibility

Business acumen

Communication

Motivating others

Expertise in luxury retail fashion

Job description

LOCATION: Clarkesville area of Austin, Texas

REPORTS TO: GLOBAL DIRECTOR OF STORES + Area Manager of Texas

JOB DESCRIPTION:

The Store Manager is responsible for driving the business forward by providing exceptional customer experience and creating long-lasting client relationships. This is a sales floor and operations-centric role, focused on creating an environment in which feedback is constant, and the customer is always the top priority. It is the responsibility of the Store Manager to cultivate a store team that supports and motivates one another, and to create a legacy for themselves. Further, this individual must oversee and manage the operations of the store to ensure they run smoothly, optimizing profitability and efficiency.

COMPETENCIES:

• Drive for results
• Team player
• Time management
• Personal credibility
• Business acumen
• Communication
• Motivating others
• Expertise in luxury retail fashion

RESPONSIBILITIES:

• Meet personal and store sales goals by ensuring that each customer receives outstanding customer service.
• Establish returning client business for the store by developing and maintaining long-lasting relationships.
• Utilize and leverage companies selling culture and training tools to meet and exceed KPI expectations.
• Demonstrate understanding of each business channel and subsequent department of responsibility and be able to effectively communicate needs to each.
• Actively learn and speak to each collection, with the goal of always building stronger stylists. Understand the brand lineage and how each collection ties to the last.
• Maintain an engaged, active sales floor presence to lead by example and coach staff to develop strong client relationships.
• Provide in-the-moment feedback on the sales floor, with the goal of inspiring and developing the sales team.
• Maintain organization, upkeep, and cleanliness of both the front and back of the house to ensure optimum merchandise flow and accuracy.
• Recruit, hire, onboard, and train all new hires.
• Participate in all Divisions of Responsibility (Human Resources, Operations, Client Services, and Visuals) to support overall business and develop as a well-rounded leader.
• Ensure that the sales floor is meticulously maintained and reflects the brand.
• Cultivate an environment which promotes teamwork and comradery.
• Remain coachable and open to feedback to continuously develop in your role.

REQUIREMENTS:

• 2+ years of management experience required, particularly in a similar capacity within the Fashion and Retail Industry
• 2+ years of previous sales experience required
• Experience with Austin retail fashion market
• A demonstrable understanding of relationship-driven selling.

OUR BRAND STORY:

In 2021, Trish Wescoat Pound founded TWP to create the clothes she found herself constantly searching for. Each collection seamlessly merges meticulous tailoring, luxurious fabrications and elegant, thoughtful details. Trish’s mission is to offer women a wardrobe of effortless ease and downtown sensibility.

-Trish herself has extensive experience in the fashion design industry. She began her journey holding various roles at Theory and Michael Kors before the inception of fan favorite, Haute Hippie, in 2008. Nearly two decades later, and alongside industry stalwart, Andrew Rosen, TWP was born.-TWP’s collections are grounded in uncompromising quality and craftsmanship; our fabrics are predominantly sources from the finest mills in Italy and manufactured locally in New York City’s historic Garment District.

-We constantly introduce new pieces to our ever-growing assortment of Ready-to-Wear, expanding our selection of elevated essentials for refined sophistication. Each one of our items is thoughtfully designed with longevity in mind to become the pieces our woman is always reaching for in her closet, truly a new take on the everyday uniform.