Store Manager

Cole Haan; Aurora (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead a dedicated team in a fast-paced retail environment. This role involves directing store activities to achieve financial goals while fostering a customer-centric culture. The ideal candidate will possess strong leadership skills, a keen sense of business acumen, and the ability to create a positive team atmosphere. If you are passionate about retail and committed to delivering exceptional customer service, this opportunity is perfect for you.

Qualifications

• Minimum age of 18 and store management experience preferred.
• Strong work ethic and effective communication skills in English.

Responsibilities

• Direct in-store activities to achieve sales and profitability targets.
• Create a positive store environment through leadership and development.

Skills

Sales Management

Customer Service

Team Leadership

Time Management

Business Acumen

Education

College Degree

Store Management Experience

Tools

POS Systems

Microsoft Office

Job description

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Job Responsibilities

• Direct and control all in-store activities to achieve sales and profitability targets, ensuring long-term business growth in line with company policies.
• Set strategic direction for the store to meet objectives and foster a healthy team culture and store environment.

Core Accountabilities

Deliver financial results:

• Achieve sales and KPI goals to drive financial growth.
• Manage payroll, supplies, and facilities responsibly to exceed store EBITDA budget.
• Coach and develop staff to surpass individual and store goals.

Build a dedicated and good-natured team:

• Create a positive store environment through leadership and development.
• Handle recruitment, hiring, training, and talent pipeline development.
• Address performance issues promptly using company tools.

Customer-centric culture:

• Deliver exceptional customer service.
• Maintain visual merchandising standards.
• Gather and communicate customer, market, and product feedback.

Operational consistency:

• Meet operational objectives related to loss prevention, health, and safety.
• Ensure team compliance with all policies and procedures.

As an Equal Opportunity Employer, Cole Haan is committed to diversity and inclusion, providing equal treatment regardless of race, gender, age, or other factors.

Minimum Requirements

• Full-Time Position
• College degree preferred or related experience
• Minimum age of 18
• Store management experience preferred
• Availability to work flexible hours, including nights, weekends, and holidays
• Strong work ethic, time management, and personal accountability
• Knowledge in sales, business acumen, customer service, merchandising, inventory control, and loss prevention
• Ability to lead operational tasks and manage a team in a fast-paced environment
• Effective communication skills in English
• Proficiency in POS systems and Microsoft Office
• Physical ability to perform tasks like twisting, bending, climbing, and standing for extended periods; lifting up to 50 pounds occasionally

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail