Store Manager

Guitar Center; Algonquin (IL); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in the musical retail sector is seeking a dynamic Store Manager to lead their team in delivering exceptional customer experiences. This role involves overseeing all retail operations, achieving financial targets, and fostering a culture of inclusion and musical passion. The ideal candidate will have a strong background in retail management, excellent organizational skills, and a commitment to customer service. Join a company that values creativity and offers unique perks like gig leave for musicians. If you are ready to make a difference in the world of music, this opportunity is for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K with Company Match

Mental Health Support

Paid Sick Time

Paid Holidays

Paid Vacation

Employee Discount Program

Tuition Reimbursement

Qualifications

• 4+ years of experience in retail management.
• Strong customer focus and organizational skills.

Responsibilities

• Manage all aspects of retail business and team leadership.
• Achieve revenue and EBITDA targets while managing P&L.

Skills

Customer Service

Organizational Skills

Performance Management

Problem Solving

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

This position is eligible to participate in the Guitar Center Company bonus program based on Company performance.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors.

Why Guitar Center? Here's just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

POSITION OVERVIEW:

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.

As a Store Manager, you will be responsible for managing all aspects of the retail business, providing leadership and vision to your team to ensure that desired results are achieved. Our Store Managers oversee and direct the delivery of products, services or functions at group, regional or divisional levels of organizations all while creating and nurturing our culture of integrity, inclusion, musical passion, and respect.

A few special characteristics that make our Store Managers successful:

• Master of your Business: Understands how the business works including key business drivers, important company strategies, competition, and financial data impacting the department/organization. Able to evaluate and solve problems effectively.
• Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
• Organizational Skills: Able to utilize time, energy, and resources to manage priorities, stay on track, and achieve goals. Able to multitask and pay strong attention to detail in a fast-paced & high-urgency environment. Able to complete tasks thoroughly in a timely manner. Able to protect assets and people by learning and implementing protocols and complying with guidelines.
• Performance Management: Able to lead, manage, and mentor others. Able to lead by example and develop the skills and capabilities of direct reports to ensure goals are met. Provides effective positive and constructive feedback.

As our Store Manager, you will:

• Achieve revenue and EBITDA targets while managing P&L.
• Recruit, interview and hire managers and associates.
• Train, mentor, and develop staff to reach potential in a growing company.
• Ensure the proper staffing and coverage is in place through correct scheduling to forecasted sales.
• Building strategies to maintain positive Customer Satisfaction scores.
• Maintain company and store merchandising standards, overseeing efforts to consistently present an organized, clean, and fun in-store experience.
• Maintain and foster an inclusive environment.
• Additional duties as assigned.

Requirements

• 4+ years of previous experience operating/managing in similar environments.
• 2+ years of supervisory or management experience leading teams.
• Intermediate proficiency with Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Must be able to work weekends, holiday, and evenings.
• Must be able to lift up to 30 lbs.
• Up to 5% domestic travel to attend meetings and trainings.

Preferences:

• Bachelor's Degree.
• Understanding of retail systems and processes.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job ‐ related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1 ‐ 818-735-8800 ext. 2862 or by sending an email to [e-mail].

Position Status

Full-time

About the company

Guitar Center is a leading retailer of musical instruments, lessons, repairs and rentals in the U.S. With more than 290 stores across the U.S. and one of the top direct sales websites in the industry, Guitar Center has helped people make music for more than 50 years. Guitar Center also provides customers with various musician-based services, including Guitar Center Lessons, where musicians of all ages and skill levels can learn to play a variety of instruments in many music genres; GC Repairs, an on-site maintenance and repairs service; and GC Rentals, a program offering easy rentals of instruments and other sound reinforcement gear. Additionally, Guitar Center’s sister brands include Music & Arts, which operates more than 150 stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors and students, and Musician’s Friend, a leading direct marketer of musical instruments in the United States.