Store Leadership Trainee: Hospitality & Ops

Boba Guys Inc.; San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health care options

Team events and outings

Employee discount on milk tea

Job summary

Boba Guys seeks an Assistant Store Manager to lead a team of Bobaristas and Shift Leads in San Francisco. You will drive hospitality, operations, and financial performance at the store.

You will coach, train, schedule, oversee promotions, ensure store presentation, and uphold our values of Quality, Transparency, and Giving a Damn, while maintaining staff development and guest experience.

Qualifications

• Minimum 1 year of retail management/supervisory experience.
• Ability to lead a team of about 20.
• Proven ability to deliver excellent customer service.
• Experience coaching, training, and developing others.
• Strong communication and interpersonal skills.
• Effective time management and delegation.
• Ability to work full time (34 hours) including mornings, evenings, weekends and/or holidays.
• Legal eligibility to work in the United States.

Responsibilities

• Lead, manage, and develop Bobaristas and Shift Leads, providing regular coaching and feedback.
• Conduct in-store training for all new Bobaristas and Shift Leads using training tools and trackers.
• Develop staffing plans and recruit Bobaristas and Shift Leads.
• Model exceptional hospitality and uphold company values in every guest interaction.
• Oversee store operations to meet financial goals and maintain standards of cleanliness and merchandising.
• Manage inventory levels and place timely orders as needed.
• Coordinate store promotions and visual merchandising, including seasonal campaigns.
• Communicate critical information clearly while maintaining confidentiality.

Skills

Retail management

Team leadership

Customer service

Coaching & development

Communication

Time management

Cash handling

Weekend availability

Job description

Boba Guys seeks an Assistant Store Manager to lead a team of Bobaristas and Shift Leads in San Francisco. You will drive hospitality, operations, and financial performance at the store.

You will coach, train, schedule, oversee promotions, ensure store presentation, and uphold our values of Quality, Transparency, and Giving a Damn, while maintaining staff development and guest experience.