Manager in Training Role- San Francisco

Boba Guys Inc.; San Francisco (CA); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health care options

Team events and outings

Employee discount on milk tea

Descripción de la vacante

Boba Guys seeks an Assistant Store Manager to lead a team of Bobaristas and Shift Leads in San Francisco. You will drive hospitality, operations, and financial performance at the store.

You will coach, train, schedule, oversee promotions, ensure store presentation, and uphold our values of Quality, Transparency, and Giving a Damn, while maintaining staff development and guest experience.

Formación

• Minimum 1 year of retail management/supervisory experience.
• Ability to lead a team of about 20.
• Proven ability to deliver excellent customer service.
• Experience coaching, training, and developing others.
• Strong communication and interpersonal skills.
• Effective time management and delegation.
• Ability to work full time (34 hours) including mornings, evenings, weekends and/or holidays.
• Legal eligibility to work in the United States.

Responsabilidades

• Lead, manage, and develop Bobaristas and Shift Leads, providing regular coaching and feedback.
• Conduct in-store training for all new Bobaristas and Shift Leads using training tools and trackers.
• Develop staffing plans and recruit Bobaristas and Shift Leads.
• Model exceptional hospitality and uphold company values in every guest interaction.
• Oversee store operations to meet financial goals and maintain standards of cleanliness and merchandising.
• Manage inventory levels and place timely orders as needed.
• Coordinate store promotions and visual merchandising, including seasonal campaigns.
• Communicate critical information clearly while maintaining confidentiality.

Conocimientos

Retail management

Team leadership

Customer service

Coaching & development

Communication

Time management

Cash handling

Weekend availability

Descripción del empleo

Full-Time

An Assistant Store Manager is responsible for the overall success and operation of the Boba Guys store s/he leads. Primary responsibilities include leading, managing, and developing a team of Bobaristas and Shift Leads, ensuring that all of our guests experience next level hospitality in accordance with our values, and operating the store to reach or exceed our financial and operational goals.

You Will

TEAM

• Develop, inspire, and retain Bobaristas and Shift Leads, providing regular coaching and feedback to build their knowledge and skills.
• Conduct in-store training for all new Bobaristas and Shift Leads. Utilize training tools and resources, including training tracker to monitor progress and attainment.
• Develop an effective succession plan and engage in active recruiting of Bobaristas and Shift Leads.

GUEST

• Be the role model of hospitality for every Boba Guys guest, reinforcing our company values of Quality, Transparency, and Giving a Damn.
• Continuously seek to improve our quality of service through soliciting and addressing guest feedback.

BUSINESS & RETAIL OPERATIONS

• Managing day to day store operations to meet financial goals of store.
• Be the role model of operational excellence for your Bobaristas and Shift Leads, exemplifying and reinforcing standards and behaviors consistent with Boba Guys' core values and culture.
• Build a schedule and deploy a team that ensures maximum efficiency, maintains our high standards of hospitality, and balances the needs and capabilities of your team members.
• Ensure efficient inventory levels by placing timely orders of appropriate quantities of all necessary materials, items, and services.
• Demonstrate leadership of the store by ensuring cleanliness, organization, and attractiveness of store's interior and exterior. This includes facilitating monthly "deep cleanings" of the store.
• Protect store assets and facilities at all times through complying and ensuring compliance with Boba Guys' policies and procedures for safety, health, security, maintenance, and cash handling.
• Manage store promotions, store presentation, and visual merchandising. Lead and oversee the training for each seasonal promotion and follow-up on the execution throughout the course of the promotion.
• Communicate essential information in a clear and timely manner, maintaining confidentiality where appropriate.

You Possess

• A minimum of 1 years of retail management/supervisory experience and/or related experience and training.
• Ability to lead a team of 20
• Continuous demonstrated ability to lead and provide excellent customer service.
• Experience coaching, training, developing, and motivating others.
• Excellent communication and interpersonal skills
• Effective time management and delegation skills
• Ability to effectively problem solve, using sound judgment
• Performance that consistently demonstrates Boba Guys' Vision, Mission, and Values.
• Ability to work full time (34 Hours), including variable hours such as mornings, evenings, weekends and/ or holidays.
• Legal documentation establishing your identity and eligibility to be legally employed in the United States.

We Will

• Offer competitive starting wages and health care options
• Take pride in the quality of our work and the relationships we build with our customers -- especially the ones within our teams which means team outings, dinners, and adventures!
• Celebrate our team's incredible talents and strive to provide numerous opportunities to help grow them while being a part of Boba Guys
• Share our love for milk tea by offering endless tea on us, every shift. We like to think your family is part of the Boba Guys family, too, so your friends and family will always get a discount.

Requirements

• Availability to work weekends
• Ability to lift, move, or up to 25lb on a regular basis and up to 40lb on an occasional basis
• Ability to properly count cash and coin to guest while on register