Manager Position Rockridge

Boba Guys Inc; Oakland (CA); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Team outings & events

Milk tea discount for staff and family

Job summary

Boba Guys Inc. is hiring a dedicated Assistant Store Manager to oversee daily store operations in Oakland. You will lead Bobaristas and Shift Leads, train new staff, and drive guest hospitality in line with our values.

You will manage scheduling, inventory, and promotions while ensuring financial goals are met. The role requires strong leadership, coaching ability, and exceptional customer service in a fast-paced environment.

Qualifications

• Minimum 1 year of retail management or supervisory experience.
• Ability to lead a team of about 20 staff including Bobaristas and Shift Leads.
• Proven track record of delivering excellent customer service.
• Experience coaching, training, developing, and motivating others.
• Strong communication and interpersonal skills; effective time management.

Responsibilities

• Lead, manage and develop Bobaristas and Shift Leads.
• Conduct in-store training for new staff using training tools and trackers.
• Develop succession plans and actively recruit for roles.
• Be a hospitality role model and uphold company values.
• Solicit guest feedback and continuously improve service quality.
• Manage day-to-day store operations to meet financial goals.
• Lead operational excellence and uphold standards and culture.
• Create schedules for peak efficiency and appropriate staffing.
• Ensure inventory levels with timely orders.
• Maintain store cleanliness, organization and appearance; oversee monthly deep cleans.
• Protect assets and ensure safety, health, security and cash handling compliance.
• Manage promotions, store presentation and merchandising; train seasonal campaigns.
• Communicate information clearly and maintain appropriate confidentiality.

Skills

Leadership

Staff coaching

Training

Communication

Time management

Delegation

Customer service

Problem solving

Team leadership

Job description

Full-Time

An Assistant Store Manager is responsible for the overall success and operation of the Boba Guys store s/he leads. Primary responsibilities include leading, managing, and developing a team of Bobaristas and Shift Leads, ensuring that all of our guests experience next level hospitality in accordance with our values, and operating the store to reach or exceed our financial and operational goals.

YOU WILL:

TEAM

• Develop, inspire, and retain Bobaristas and Shift Leads, providing regular coaching and feedback to build their knowledge and skills.
• Conduct in-store training for all new Bobaristas and Shift Leads. Utilize training tools and resources, including training tracker to monitor progress and attainment.
• Develop an effective succession plan and engage in active recruiting of Bobaristas and Shift Leads.

GUEST

• Be the role model of hospitality for every Boba Guys guest, reinforcing our company values of Quality, Transparency, and Giving a Damn.
• Continuously seek to improve our quality of service through soliciting and addressing guest feedback.

BUSINESS & RETAIL OPERATIONS

• Managing day to day store operations to meet financial goals of store.
• Be the role model of operational excellence for your Bobaristas and Shift Leads, exemplifying and reinforcing standards and behaviors consistent with Boba Guys’ core values and culture.
• Build a schedule and deploy a team that ensures maximum efficiency, maintains our high standards of hospitality, and balances the needs and capabilities of your team members.
• Ensure efficient inventory levels by placing timely orders of appropriate quantities of all necessary materials, items, and services.
• Demonstrate leadership of the store by ensuring cleanliness, organization, and attractiveness of store’s interior and exterior. This includes facilitating monthly “deep cleanings” of the store.
• Protect store assets and facilities at all times through complying and ensuring compliance with Boba Guys’ policies and procedures for safety, health, security, maintenance, and cash handling.
• Manage store promotions, store presentation, and visual merchandising. Lead and oversee the training for each seasonal promotion and follow-up on the execution throughout the course of the promotion.
• Communicate essential information in a clear and timely manner, maintaining confidentiality where appropriate.

YOU POSSESS:

• A minimum of 1 years of retail management/supervisory experience and/or related experience and training.
• Ability to lead a team of 20
• Continuous demonstrated ability to lead and provide excellent customer service.
• Experience coaching, training, developing, and motivating others.
• Excellent communication and interpersonal skills
• Effective time management and delegation skills
• Ability to effectively problem solve, using sound judgment
• Performance that consistently demonstrates Boba Guys’ Vision, Mission, and Values.
• Ability to work full time up to 40 hours, including variable hours such as mornings, evenings, weekends and/ or holidays.
• Legal documentation establishing your identity and eligibility to be legally employed in the United States.
• Ability to push, pull, lift up to 40 pounds
• Ability to work on your feet for your shift including navigating stairs and ladders.

WE WILL:

• Offer competitive starting wages and health care options
• Take pride in the quality of our work and the relationships we build with our customers -- especially the ones within our teams which means team outings, dinners, and adventures!
• Celebrate our team’s incredible talents and strive to provide numerous opportunities to help grow them while being a part of Boba Guys
• Share our love for milk tea by offering endless tea on us, every shift. We like to think your family is part of the Boba Guys family, too, so your friends and family will always get a discount.