Store Leadership Partner - Elevate Client Experience

sephora.com; New York (NY); On-site; USD 76,000 - 93,000; Full time

Benefits offered by this job

Health insurance

401k with match

Paid time off

Job summary

Sephora is seeking an Assistant Store Manager for our NYC store at 21-27 Ninth Avenue. You will lead store operations, coach a diverse team, and elevate client experiences in a fast-paced environment.

The role requires on‑site work, availability including evenings, weekends and holidays, and a focus on service excellence and profitability. Competitive salary is offered with potential bonuses.

Qualifications

• Assistant Store Management Experience.
• Exceptional Leadership & Business Acumen.
• Outstanding Communication & Interpersonal Skills.
• Passion for Coaching & Development.
• Client‑Centric & Growth Oriented.

Responsibilities

• Support Store Operations & Client Experience. Collaborate with the Store Manager to ensure smooth daily operations, delivering exceptional client experiences while driving sales and profitability.
• Inspire & Empower Teams. Lead with passion to coach, inspire, and empower your team to exceed expectations and performance goals, fostering growth, development and accountability.
• Recruit & Cultivate Top Talent. Attract, hire, and onboard new talent, building a diverse and inclusive team that embodies Sephora’s values and delivers the signature service clients love.
• Champion Continuous Learning. Deliver real-time coaching, actionable feedback, and ongoing support to maximize associates’ potential.
• Drive Performance Through Feedback. Conduct impactful performance appraisals and provide real-time, actionable feedback and mentorship.
• Elevate Client Satisfaction. Deliver outstanding service, resolve concerns, and drive engagement through loyalty programs and personalized experiences.
• Ensure Operational Excellence. Maintain visually inspiring, immaculate store environment and ensure compliance with policies and brand guidelines.
• Optimize Resources & Drive Growth. Drive results by optimizing inventory and staffing resources in a dynamic retail landscape.

Skills

Leadership

Team coaching

Client experience

Communication

Talent recruitment

Performance coaching

Job description

Sephora is seeking an Assistant Store Manager for our NYC store at 21-27 Ninth Avenue. You will lead store operations, coach a diverse team, and elevate client experiences in a fast-paced environment.

The role requires on‑site work, availability including evenings, weekends and holidays, and a focus on service excellence and profitability. Competitive salary is offered with potential bonuses.