Store Leadership Lead - Elevate CX & Omni-Channel

Michael Kors; Guam (MO); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Michael Kors in the United States seeks an experienced retail leader to drive elevated customer experiences, mentor teams, and ensure smooth opening and closing duties in a fast-paced store environment.

You will build client relationships, leverage omni-channel tools, and uphold the brand’s standards while coaching staff on trends and selling techniques to maximize traffic and sales. Authorization to work in the United States is required, with weekend/holiday flexibility expected.

Qualifications

• English reading, speaking and writing proficiency required.

Responsibilities

• Drive results through delivering an elevated customer experience.
• Lead and execute key opening and closing duties and operational tasks.
• Demonstrate flexibility and desire for growth in a fast-paced store environment.
• Foster customer relationships through coaching on trends, styling and selling techniques.
• Ensure high levels of customer service while leading and multi-tasking effectively.
• Build a client book to drive traffic and client engagement.
• Drive Omni channel sales using available tools and technology.

Skills

English proficiency

Retail leadership

Job description

Michael Kors in the United States seeks an experienced retail leader to drive elevated customer experiences, mentor teams, and ensure smooth opening and closing duties in a fast-paced store environment.

You will build client relationships, leverage omni-channel tools, and uphold the brand’s standards while coaching staff on trends and selling techniques to maximize traffic and sales. Authorization to work in the United States is required, with weekend/holiday flexibility expected.