Store Leadership & Customer Experience Lead

Dollar General Corporation; Cookeville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Dollar General Corporation is seeking an Assistant Store Manager to support store operations and ensure a customer-first experience. You will help supervise staff, manage merchandise presentation, handle deposits, and maintain store controls, under the Store Manager's direction.

The role involves stocking, cashiering, and assisting in the financial integrity of the store, with occasional travel to other locations and responsibilities during the Store Manager's absence.

Qualifications

• High school diploma or equivalent strongly preferred.
• One year of experience in a retail environment and six months supervisory experience preferred.
• Effective interpersonal, written and oral communication skills.

Responsibilities

• Provide superior customer service leadership; greet and assist customers, and operate cash register and scanner to itemize the customer's purchase.
• Open and close the store a minimum of two days per week.
• Assist Store Manager with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures.
• Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays.
• Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
• Assist in implementation and maintenance of planograms; ensure merchandise is presented according to established practices and Store Manager direction.
• Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank.
• Assist with management of the store in the Store Manager's absence.

Skills

Customer service leadership

Cash handling

Team supervision

Merchandise presentation

Inventory control

Communication skills

Problem solving

Education

High school diploma or equivalent

Job description

Dollar General Corporation is seeking an Assistant Store Manager to support store operations and ensure a customer-first experience. You will help supervise staff, manage merchandise presentation, handle deposits, and maintain store controls, under the Store Manager's direction.

The role involves stocking, cashiering, and assisting in the financial integrity of the store, with occasional travel to other locations and responsibilities during the Store Manager's absence.