Store Leadership Coach & Ops Leader

Jobtome; Houston (TX); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Jobtome is seeking an experienced Store Manager to help oversee all store operations in Houston. You will work closely with the store team to ensure exceptional customer service and operational excellence across departments, while driving sales and managing budgets.

Lead by example with inclusive leadership, coach staff, and communicate action plans based on performance data. The role requires coordination with department heads and local community engagement.

Formación

• High school diploma or GED required.
• 1 year of experience as department manager, service manager, or in an equivalent role.
• Experience leading, coaching, and developing associates to achieve customer service, operational, and business goals in a fast-paced retail environment.
• Experience using KPIs, metrics, and data insights to identify opportunities and support business decisions.
• Proven ability to collaborate across departments and influence others to drive store performance.

Responsabilidades

• Assist store manager and associates in delivering a favorable customer shopping experience and develop associate interest in customer service to enhance Kroger’s reputation.
• Assist Store Manager in leading teams in planning, implementing and executing merchandising and operating initiatives.
• Assist store manager with developing action plans and communications to associates on survey results.
• Work with department heads/store associates to identify opportunities, develop timely solutions and create action plans to ensure plan implementation.
• Role model inclusive leadership and expect inclusive behavior from associates.
• Manage total store operations in store manager’s absence.
• Achieve or exceed weekly, period, and annual sales, wage budgets and profit budgets, as well as safety and shrink targets.
• Drive sales by collaborating with department managers to maximize sales and reduce shrink.

Conocimientos

Customer service

Leadership

Coaching

Data insights

Educación

High school diploma/GED

Descripción del empleo

Jobtome is seeking an experienced Store Manager to help oversee all store operations in Houston. You will work closely with the store team to ensure exceptional customer service and operational excellence across departments, while driving sales and managing budgets.

Lead by example with inclusive leadership, coach staff, and communicate action plans based on performance data. The role requires coordination with department heads and local community engagement.