Store Leader (Store Manager)

Activate Games; Pembroke Pines (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A dynamic technology company is seeking a Store Leader for their new Pembroke Pines location. The ideal candidate will lead a team to deliver exceptional customer experiences while overseeing daily operations. This role requires strong leadership, communication, and multitasking skills. Join a fun environment that values teamwork and customer satisfaction.

Benefits

Competitive salary and benefits (Medical, Dental, Life)

Paid time off

Casual dress code

Fun, dynamic work environment

On-site parking

Qualifications

• At least 2 years of leadership experience in a customer-facing environment.
• Strong teamwork and relationship-building skills.

Responsibilities

• Oversee daily operations and ensure customer satisfaction.
• Lead hiring efforts and manage employee performance.
• Conduct regular inspections and maintain brand consistency.

Skills

Leadership

Customer Service

Teamwork

Communication

Multitasking

Tools

Microsoft Office

Job description

Join to apply for the Store Leader (Store Manager) role at Activate Games.

Activate is a technology company building interactive gaming facilities across the US, Canada, and beyond into the global market. We fuse technology and physical activity to create live-action gaming experiences. We are expanding our store operations team with a Store Leader at our new store in Pembroke Pines, located at Unit D106-10350 Pines Blvd. Learn more about us by clicking here and follow us on Instagram and Facebook @activategames.

The Store Leader, reporting to the Regional Leader, plays a critical role leading a team to deliver excellent customer experiences in a dynamic environment. The ideal candidate demonstrates strong leadership, customer service skills, teamwork, independence, and an interest in tech and gaming.

Essential Duties and Responsibilities

• Oversee daily operations, interpret and communicate company expectations, and address issues proactively.
• Create memorable customer experiences and prioritize customer satisfaction.
• Understand and monitor key performance indicators.
• Maintain brand consistency through positive customer interactions and local events.
• Conduct regular inspections of the front desk and gaming areas.
• Perform daily cleaning and maintenance per company standards.
• Ensure safety and security by adhering to procedures, training staff, and identifying risks.
• Provide regular updates to the Regional Leader on store operations and suggest improvements.
• Manage the maintenance process flow for the facility.
• Oversee inventory processes managed by the Team Lead for maintenance, merchandise, and vending.

Team Leadership

• Schedule staff to ensure proper coverage during peak times.
• Lead hiring efforts and develop a talent pipeline.
• Manage employee performance, including coaching and development.
• Participate in planning meetings for training and initiatives.
• Implement improvements to enhance customer experience and communicate updates to the team.

Working Environment

• Lift and carry merchandise, supplies, and equipment as needed.
• Bend, reach, and perform cleaning and maintenance tasks.
• Remain active for long periods, including sitting, standing, walking, and communicating.
• Use maintenance tools and ladders safely.
• Work in environments with bright lights, loud music, and fog.
• Lift up to 50 lbs. and stand for extended periods.
• Work various shifts, including early mornings and late nights.

Qualifications

• At least 2 years of leadership experience in a customer-facing environment.
• Strong teamwork and relationship-building skills.
• Excellent communication skills.
• Proficient with hand and power tools, Microsoft Office, and related software.
• Ability to multitask and manage priorities effectively.

Perks

• Competitive salary and benefits (Medical, Dental, Life).
• Paid time off and casual dress code.
• Fun, dynamic work environment and on-site parking.

Successful completion of a criminal background check is required. Activate is an equal opportunity employer committed to accessibility and inclusion. For accommodations, contact [e-mail].

We appreciate all applicants' interest; only those selected for interviews will be contacted.