Store Leader Sr., GetGo

Giant Eagle, Inc.; Bridgeville (Allegheny County); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Senior Store Leader to oversee operations and lead a dedicated team. This role is crucial for ensuring that customers receive top-notch service while maintaining operational excellence. You will be responsible for coaching and developing team members, managing inventory, and ensuring compliance with safety standards. Join a dynamic environment where you can grow your career and make a significant impact in the community. If you are passionate about leadership and customer satisfaction, this opportunity is perfect for you.

Qualifications

• 5-7 years of experience in a leadership role in retail.
• Strong focus on customer service and team development.

Responsibilities

• Lead and coach the store team to ensure exceptional service.
• Manage inventory and budget for the department.
• Ensure compliance with safety and operational standards.

Skills

Team Leadership

Coaching

Customer Service

Inventory Management

Budget Management

Education

High School Diploma or Equivalent

Tools

Safety Compliance Standards

Job description

Job Summary

The Senior Store Leader is responsible for keeping the store team running like clockwork, because our customers' clocks are ticking. The Team Member in this role will coach, supervise, and lead the team. From the morning rush to the afternoon lunch crowds, you will make sure that each customer waiting for a fresh sandwich, picking up dinner or a late-night snack for their family, or simply waiting at the pump, is met with a smile and the great service they deserve.

Disclaimer: Applicant must reside in the same country as the primary location of role as outlined in this job posting.

Job Description

• Experience Required: 5 to 7 years
• Education Desired: High school diploma or equivalent
• Certification or Licensing Preferred: Food Safety
• Lifting Requirement: Up to 50 pounds
• Age Requirement: At least 21 years of age

Job Responsibility

• Interview, select and train Team Members.
• Direct the work of Team Members.
• Appraise Team Members’ productivity and efficiency for the purpose of recommending promotions or other changes in status.
• Handle Team Member issues including, but not limited to complaints.
• Discipline Team Members.
• Plan the work.
• Distribute or assign the work among Team Members.
• Provide for the safety and security of Team Members or the store.
• Manage the budget for your department or location.
• Manage inventory for your department or location.
• Monitor or implement compliance measures.
• Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products.
• Coach the team to drive incredible store success. Hold the team accountable to exceptional product quality, service, store conditions, and cleanliness.
• Hold yourself accountable to the highest operational standards.
• Support front-line leader decision-making through coaching and collaborative action planning in order to meet or exceed key performance metric targets/projections.
• Execute merchandising plans timely and completely and build upon the prescribed plans to achieve maximum sales and minimal shrink.
• Take an active approach in assessing the market where operating and develop relationships and partnerships within the building and in the community. Share and promote vision with Team Members and customers and be passionate about the quick service restaurant concept.
• Recognize business trends and opportunities within the store, market, and organization and proactively manage inventory levels to increase sales, control costs, and reduce waste.
• Allocate resources and prioritize work through effective scheduling, managing labor and productivity, and delegation of tasks and responsibilities.
• Assess staffing levels and hiring needs within the store. Coach and consult with front-line leaders and share responsibility for applicant review, conducting interviews, and completing the hiring and onboarding process. Support continuous development of front-line leaders through clarification of selection and hiring expectations. Encourage Inclusion and Diversity when making hiring decisions.
• Promote ongoing professional development of all Team Members and front-line leaders through the talent management processes (development plans, career pathing discussions, and special projects). Apply a philosophy of 'finding and developing my own replacement.'
• Provide continuous support and coaching to Team Members and front-line leaders related to safety, sales, service, and performance culture. Utilize recognition to maintain successful performance. Model core values and possess skills for success. Inspire others through passion, integrity, and dedication to the business.
• Provide appropriate training for Team Members and front-line leaders and validate all are trained to perform their jobs safely and effectively with Customer Service being a priority.
• Adhere to work designs for Team Members and front-line leadership tasks and responsibilities and utilize problem-solving techniques to make performance improvements within the store.
• Ensure conditions throughout the store meet or exceed all internal and external standards, compliance, and regulations. Responsible for continuous assessment of standards, compliance, and regulations, and communicating any deficiencies immediately to supervision.

Compensation Grade

72

About Us

GetGo takes a refreshing approach to the traditional convenience store experience. We are redefining the culinary expectations of a gas station in a way that’s fun, fearless, and flavorful. Every day our 260+ locations throughout western Pennsylvania, Ohio, northern West Virginia, Maryland, and Indiana help countless guests get where they’re going with the perfect mix of fuel, food, and convenience. Our diverse team strives to help each and every employee get where they’re growing with dynamic career paths, competitive pay, and solid training. We have a variety of part-time and full-time positions open right now. So we encourage you to get going.