Store Leader Sr., GetGo

Giant Eagle; Bridgeville (Allegheny County); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Senior Store Leader to drive exceptional service and operational excellence. In this pivotal role, you will coach and lead a dedicated team, ensuring that every customer experience is top-notch, from fresh sandwiches to late-night snacks. With a focus on safety and quality, you will manage budgets, oversee inventory, and foster a culture of continuous improvement and professional development. If you have a passion for leadership and a commitment to service excellence, this opportunity is perfect for you to make a significant impact in the community.

Qualifications

• 5-7 years of experience in a leadership role in retail.
• High school diploma or equivalent required; Food Safety certification preferred.

Responsibilities

• Lead and coach the store team to ensure exceptional customer service.
• Manage inventory, budget, and compliance standards effectively.
• Conduct interviews and train new team members while promoting inclusivity.

Skills

Team Leadership

Coaching

Budget Management

Inventory Management

Customer Service

Problem-Solving

Education

High School Diploma or Equivalent

Job description

Job Summary

The Senior Store Leader is responsible for keeping the store team running like clockwork, because our customers' clocks are ticking. The Team Member in this role will coach, supervise, and lead the team. From the morning rush to the afternoon lunch crowds, you will make sure that each customer waiting for a fresh sandwich, picking up dinner or a late-night snack for their family, or simply waiting at the pump, is met with a smile and the great service they deserve.

Job Description

• Experience Required: 5 to 7 years
• Education Desired: High school diploma or equivalent
• Certification or Licensing Preferred: Food Safety
• Lifting Requirement: Up to 50 pounds
• Age Requirement: At least 21 years of age

Job Responsibility

• Your principal, main, major or most important duty includes one or some combination of the following tasks:

1. Interview, select and train Team Members.
2. Direct the work of Team Members.
3. Appraise Team Members’ productivity and efficiency for the purpose of recommending promotions or other changes in status.
4. Handle Team Member issues including, but not limited to complaints.
5. Discipline Team Members.
6. Plan the work.
7. Distribute or assign the work among Team Members.
8. Provide for the safety and security of Team Members or the store.
9. Manage the budget for your department or location.
10. Manage inventory for your department or location.
11. Monitor or implement compliance measures.

Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products.

Coach the team so everyone can help drive incredible store success. Hold the team accountable to exceptional product quality, service, store conditions and cleanliness.

Hold yourself accountable to the highest operational standards.

Support front-line leader decision making through coaching and collaborative action planning in order to meet or exceed key performance metric targets/projections.

Execute merchandising plans timely and completely and build upon the prescribed plans to achieve maximum sales and minimal shrink.

Take an active approach in assessing the market where operating and develop relationships and partnerships within the building and in the community. Share and promote vision with Team Members and customers and is passionate about the quick service restaurant concept.

Recognize business trends and opportunities within the store, market and organization and proactively manage inventory levels to increase sales, control costs, and reduce waste.

Allocate resources and prioritize work through effective scheduling, managing of labor and productivity and delegation of tasks and responsibilities.

Assess staffing levels and hiring needs within the store. Coach and consult with front-line leaders and share responsibility for applicant review, conducting interviews and completing the hiring and onboarding process. Support continuous development of front-line leaders through clarification of selection and hiring expectations. Encourage Inclusion and Diversity when making hiring decisions.

Promote ongoing professional development of all Team Members and front-line leaders through the talent management processes (development plans, career pathing discussions, and special projects). Apply a philosophy of 'finding and developing my own replacement.'

Provide continuous support and coaching to Team Members and front-line leaders related to safety, sales, service and performance culture. Utilize recognition to maintain successful performance. Model core values and possess skills for success. Inspire others through passion, integrity and a dedication to the business.

Provide appropriate training for Team Members and front-line leaders and validate all are trained to perform their jobs safely and effectively with Customer Service being a priority.

Adhere to work designs for Team Members and front-line leadership tasks and responsibilities and utilize problem-solving techniques to make performance improvements within the store.

Ensure conditions throughout the store meet or exceed all internal and external standards, compliance, and regulations. Responsible for continuous assessment of standards, compliance, and regulations, and communicating any deficiencies immediately to supervision.