Store Leader & Operations Excellence Director

Roche Bros. Supermarkets; Massachusetts; On-site; USD 82,000 - 111,000; Full time

Job summary

Roche Bros. Supermarkets in Massachusetts seeks a Store Director to oversee store operations, drive sales and profitability, manage inventory and expenses, and lead HR activities to achieve Roche Bros. mission.

The role emphasizes customer satisfaction, leadership of department managers, and adherence to company policies and safety standards. The position requires prior department management experience, ServSafe certification, and strong English communication.

Qualifications

• Must be 20+ years old and hold a high school diploma or equivalent.
• Prior department manager experience is required.
• Completion of the assistant store manager training program.
• ServSafe certification is mandatory.
• Ability to read/write and understand English; follow instructions in English.
• Authorization to work in the United States.

Responsibilities

• Maintain open-door atmosphere to maximize associate morale and customer service.
• Lead by example to achieve high morale and exemplary customer care.
• Promote Roche Bros. image as a service-oriented operation with courteous service.
• Ensure product quality and presentation by supporting managers and merchandisers.
• Enforce fair hiring practices and equal opportunity.
• Manage discipline consistently to support morale.
• Convene weekly sales meetings to set merchandising, sales and profit goals.
• Plan time effectively and delegate tasks to the team.
• Develop department managers for future leadership.
• Maintain safety programs and loss prevention; ensure a safe store.
• Provide training and regular performance reviews for staff.
• Maintain cleanliness and sanitation to company standards.
• Resolve customer complaints to full satisfaction.
• Engage with the community and uphold a positive local image.
• Ensure compliance with policies, laws, and labor regulations.
• Optimize schedules within labor laws and budget.
• Maintain wage/hour policies and cost controls.
• Improve profitability through merchandising and shrink control.
• Conduct store self-inspections and regular store evaluations.
• Monitor displays and cross-merchandising; keep shelves full.
• Enforce price accuracy and item availability; maintain signage.
• Reduce waste and ensure proper product handling.
• Maintain safety, food handling, sanitation, and productivity standards.
• Adhere to health regulations and cooperate with regulators.
• Keep accurate inventories and timely records.
• Control expenses while maintaining store conditions and service levels.
• Meet payroll and budget targets; communicate obstacles.
• Aim for consistent gross profits and security measures at store level.
• Manage cash, prevent theft, and enforce security procedures.

Skills

Initiative

Supervisory skills

Team leadership

Communication skills

Education

High school diploma or equivalent

ServSafe certified

Job description

Roche Bros. Supermarkets in Massachusetts seeks a Store Director to oversee store operations, drive sales and profitability, manage inventory and expenses, and lead HR activities to achieve Roche Bros. mission.

The role emphasizes customer satisfaction, leadership of department managers, and adherence to company policies and safety standards. The position requires prior department management experience, ServSafe certification, and strong English communication.